Customer Service Delivery Driver
Resume:
Tyree M. Dock Sr.
Email address: **********@*****.***
SUMMARY
Highly motivated and responsible individual with 15 years plus years of progressive experience, comfortable working in fast-paced environment and taking on leadership roles seeking an opportunity to promote a company’s mission of excellence while expanding on mastered skills. EXPERIENCE
March 2020-Present
Amazing Deliveries/ Kearney, New Jersey
Delivery Driver
• Pulled and reviewed up to 200+ daily customer stops
• Loaded and unloaded 300+ packages each day
• Contacted customers prior to delivery to coordinate delivery times if need be
• Reviewed daily documents and orders and reported any errors found on daily route to the Supervisor
• Recognized by providing exceptional customer service
• Worked closely with dispatch to deliver requirements, develop solutions and maintain workflow
• Maintained exceptional driving while remaining focused and vigilant
• Provided friendly and professional assistance to customers July 2018-Februay 2020
Canada Dry Bottling Company / Hackensack, New Jersey Forklift Operator
• Responsible for ensuring warehouse loading and inventory procedures are carried out.
• Operating forklift – mounting/dismounting using 3 points of contact; refuel forklift by handling cylinders of propane (60 lbs.)
• Product picking requiring lifting and stacking of product in cases from ground level to shoulder height
• Lifting and/or carrying of objects weighing up to 60 lbs
• Loading and Unloading trucks/side loaders with hi -lo forklift November 2015 –Jun 2018
Wally Park/ Newark, New Jersey
Overnight Valet Supervisor
• Supervise, coach and council Valet Guest Service Attendants to provide exceptional customer service
• Provide prompt, efficient, professional, and friendly vehicle care, and delivery to all valet customers of the facility
• Greets each customer in a friendly and professional manner and holding other valets to the company's policies, procedures, and expectations
• Accurately and promptly processes valet tickets according to operating procedures
• Operates, park and retrieve guests' vehicles in a safe but efficient manner
• Cooperates and can lead all team members to provide the best possible service to all internal and external guests
• Communicates professionally always with guests, the client, and staff
• Available to customers for customer service-related issues
• Reports to upper management any operational issues that cause poor customer service
• Develops and implements strategies that ensure customer satisfaction
• Ensures all employees comply with company rules, policies, and standard operating procedure Tyree M. Dock Sr.
Email address: **********@*****.***
2 Page
October 2006 – August 2015
Whole Foods Market/ West Orange, New Jersey
Associate Receiver- Administration (Receiving) Department
Daily log ins of all products through IRMA system
Operates as primary gatekeeper for store invoice processing for all teams
Supervises other Receiving Team Members and assures their knowledge, compliance and understanding of all receiving procedures; develop, train, mentor and provides feedback to store leadership.
Ensures vendors are paid accurately and in a timely manner with a valid purchase order
Verify all products meet quality standards regulated by the Regional Corporate Office
Close all purchase orders the same the product comes into the facility
Help department teams resolve issues with “problem Purchase Orders” and vendor payment queries
Ensures all invoices, credits and transfers are closed for period end
Fills in for the role of the Lead Receiver when the LR is not on site
Ensures all invoices stay in receiving until the end of the day when batches are processed
Performs all other duties as assigned by the Lead Receiver and Regional Receiving Coordinator Team Member - Bakery Department
Ensured a fresh and appealing display by checking codes, rotating products, and removing out-of-date products
Maintained correct department signage and pricing
Packaged, weigh, and price all merchandise
Ensured that all shelves and displays are properly stocked and front-facing
Maintained back stock in good order
Operated and sanitizes all Bakery equipment in a safe and proper manner
Unloaded and packed away bakery ingredients and products
Monitored cooking completion times and set heat and humidity temperatures for proof box
Bended and lifted loads of pull carts with product weighing up to 100 pounds
Complied with all regulatory rules and regulations including HACCP, OSHA, Dept. of Labor, Weights, and Measures
May 2006 – August 2006
Siemens Fire Safety, Livingston, New Jersey - Forklift Operator/Distributor (3-Month Assignment)
Picked and packaged warehouse items meticulously
Completed and submitted required paperwork thoroughly, accurately and timely
Accurately counted and received finished and packaging material
Picked orders for shipment and assembled various types of merchandise to be shipped
Ensured inbound and outbound shipments are accurate and free of damage
Loaded transport vehicles, making sure loads are evenly and securely placed May 2005 – February 2006
Executive Furniture Service, Hillside New Jersey - Forklift Operator/Installer
Processed Shipping and Receiving tickets
Unloaded and stacked material by raising and lowering lifting device
Completed inventories of materials on work floor and supplied workers with materials needed Tyree M. Dock Sr.
Email address: **********@*****.***
3 Page
Weighed and recorded materials and products on tags, labels, and production schedules
Loaded or unloaded materials onto or off pallets, skids, and other lifting devices EDUCATION
Lincoln Technical Institute, Union NJ - Electronic Systems Technician Diploma - May 2008 o Electrical & Fiber Optic Theory
o Electrical & Electronic Principles
o Intro to Computers & Applications
o Tools of The Trade
o Health Monitoring, Access Control & Home Integration o Communication Systems & System Integration
o Audio, CCTV. & Broadband Systems
o Building Automation & Life Safety Systems
OSHA Safety Training Course, Annandale NJ - Heavy Equipment Certification 2002 Central High School, Newark NJ – Diploma June 1998 SKILLS
Responsible, efficient, and self-motivated; able to learn on my own initiative
Ability to work in a fast-paced, multitask and maintain organization
Excellent record of dependability and reliability
Able to resolve matters in a timely and efficient manner
Excellent overall leadership skills and communication with fellow co-workers REFERENCES
Available upon request
Contact this candidate