High School Customer Service

Xavier Mercado

**********@*******.*** • 954-***-**** • SUNRISE, FL 33322

OVERVIEW

Highly motivated professional leader seeking an environment that will allow me to expand my knowledge to further develop skills; my objective is to lead company growth and drive profitability.

PERSONAL STRENGTHS/SKILLS

Punctual, reliable, responsible, and hardworking individual with high attention to detail.

Able to adapt to change swiftly and easily in a fast-paced environment.

Ability to provide on the spot coaching/feedback. Motivated to learn.

Bilingual: English, Fluent Spanish. Advanced customer service skills.

Ability to prioritize tasks; maintain operational excellence.

EDUCATION

Florida Career College - Computer Repair Technician Diploma March 2011 – January 2012

Technical School, Lauderdale Lakes, FL

Piper High School - High School Diploma August 2005 – May 2009

High School, Sunrise, FL

EXPERIENCE

Pico Propane, Oakland Park, FL Feb 2022 – Present

Router/Logistics Manager

• Schedule daily propane bulk deliveries and cylinder exchange for 15 drivers ranging from the three office locations, between Saint Lucie County to Miami-Dade County.

Manage inventory control, logistics, after hour on call schedules, project/event planning, assist in company acquisitions, customer schedules, AP, minor fleet technical repairs, supply orders.

Large Project Coordination with service department, vendors, 3rd party contractors, customers, etc.

Active problem solving, weekly customer scheduling efficiency maintenance, operations training.

Daily communication with drivers for expectations, changes, delivery/service issue, safety concerns, etc.

Provide daily on-the-spot coaching/feedback for policies, procedure coherence, best practice, critical thinking etc.

Account maintenance to ensure maximum efficiency. Direct contact with high volume customer to ensure strong relationship and fulfill any customer needs.

Knowledge in propane rules and regulations per NFPA 58/54 LP Gas Code, Ventilation Control, DOT Rules and Regulations, Auto Fuel, 1192 Recreational Vehicle.

Amerigas Propane, Fort Lauderdale, FL July 2018 – Jan 2022

Operations Coordinator

• Coordinate delivery and service orders with appropriate teams to ensure completion at maximum efficiency.

• Enforce compliance on safety policies and procedures for the local office as well as the field/yard.

Provide daily on-the-spot coaching/feedback for policies and procedure coherence.

Work closely with managers to provide assistance with delivery routing, service requests, driver’s concerns, and special cases.

Perform as well as delegate daily office operational task/ Account maintenance.

• Maintain the overall plant/office cleanliness and standards.

Speedway, Fort Lauderdale, FL March 2017 – July 2018

Assistant Manager

Coach, motivate, and inspire associates to maximize and drive performance capabilities.

Contribute to store’s profitability by ensuring stores KPI’s and other goals were met or exceeded.

Ensure stockroom organization, visual standards, performance, and operations standards are fully met or exceeded.

Track performance data (best sellers, items processed, KPI’s, etc.) to make necessary adjustments for maximum productivity and efficiency. Inventory control.

adidas, Sunrise, FL June 2013 – March 2017

Assistant Manager

Promoted from Sales associate (2009-2013)

Coach, motivate, and inspire associates to maximize and drive performance capabilities.

Ensure stockroom organization, visual standards, performance, and operations standards are fully met or exceeded.

Track performance data (best sellers, items processed, KPI’s, etc.) to make necessary adjustments for maximum productivity and efficiency.

Performed daily operational task; write daily recaps of performance goals, accomplishments, etc.

Scheduled shipments, oversee entire stockroom, contributed to 20M+ year location.

Led teams of 10-30 members for 10+ special events, including 4 new store openings throughout the east coast and trained new store leaders in customer service and store operations.

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