High School Customer Service
Resume:
Xavier Mercado
**********@*******.*** • 954-***-**** • Pompano Beach, FL 33060
OVERVIEW
Results-driven logistics and operations professional with over 5 years of experience in the propane industry. Skilled in route optimization, inventory management, and team leadership. Bilingual in English and Spanish with a strong focus on operational excellence and customer satisfaction. Seeking a challenging role to leverage my expertise in logistics and operations management to drive company growth and profitability.
PERSONAL STRENGTHS/SKILLS
Punctual, reliable, responsible, and hardworking • Operational managerial logistics
Advanced customer service skills • P&L, hiring, training experience.
Inventory management expertise • Adaptable to fast-paced environments
Ability to prioritize tasks; maintain operational excellence • Bilingual: Fluent English and Spanish
LP Gas, OSHA, DOT Knowledge • Advanced Routing/Dispatch Experience
EDUCATION
Florida Career College - Computer Repair Technician Diploma March 2011 – Jan. 2012
Technical School, Lauderdale Lakes, FL
Piper High School - High School Diploma Aug. 2005 – May 2009
High School, Sunrise, FL
EXPERIENCE
R&L Carriers, Pembroke Pines, FL Sept. 2024 – Present
Router Supervisor
Oversee logistics coordination at end-line terminal with significant freight throughput.
Coordinate Dock Operation and Driver/Freight Handler scheduling. Ensure quality freight handling procedures are followed, Safety Compliance.
Manage dispatch schedules ensuring on-time delivery for both city and line haul drivers, coordination with other terminals for line haul loads.
Active problem solving, weekly customer scheduling efficiency maintenance, operations training.
Daily/Weekly reporting to terminal service manager for maximum efficiency and profit. Daily operational manger duties.
Train dock workers/drivers on safety policies and procedures.
Pico Propane, Oakland Park, FL Feb 2022 – Sept 2024
Router/Logistics Manager
• Schedule daily propane bulk deliveries and cylinder exchange for 15 drivers ranging from the three office locations, between Saint Lucie County to Miami-Dade County.
Manage inventory control, logistics, after hour on call schedules, project/event planning, assist in company acquisitions, customer schedules, AP, minor fleet technical repairs, supply orders.
Large Project Coordination with service department, vendors, 3rd party contractors, customers, etc.
Active problem solving, weekly customer scheduling efficiency maintenance, operations training.
Daily communication with drivers for expectations, changes, delivery/service issue, safety concerns, etc.
Provide daily on-the-spot coaching/feedback for policies, procedure coherence, best practice, critical thinking etc.
Account maintenance to ensure maximum efficiency. Direct contact with high volume customer to ensure strong relationship and fulfill any customer needs.
Knowledge in propane rules and regulations per NFPA 58/54 LP Gas Code, Ventilation Control, DOT Rules and Regulations, Auto Fuel, 1192 Recreational Vehicle.
Amerigas Propane, Fort Lauderdale, FL July 2018 – Jan 2022
Operations Coordinator
• Coordinate delivery and service orders with appropriate teams to ensure completion at maximum efficiency.
• Enforce compliance on safety policies and procedures for the local office as well as the field/yard.
Provide daily on-the-spot coaching/feedback for policies and procedure coherence.
Work closely with managers to provide assistance with delivery routing, service requests, driver’s concerns, and special cases.
Perform as well as delegate daily office operational task/ Account maintenance.
• Maintain the overall plant/office cleanliness and standards.
Speedway, Fort Lauderdale, FL March 2017 – July 2018
Assistant Manager
Coach, motivate, and inspire associates to maximize and drive performance capabilities.
Contribute to store’s profitability by ensuring stores KPI’s and other goals were met or exceeded.
Ensure stockroom organization, visual standards, performance, and operations standards are fully met or exceeded.
Track performance data (best sellers, items processed, KPI’s, etc.) to make necessary adjustments for maximum productivity and efficiency. Inventory control.
adidas, Sunrise, FL June 2013 – March 2017
Assistant Manager
Promoted from Sales associate (2009-2013)
Coach, motivate, and inspire associates to maximize and drive performance capabilities.
Ensure stockroom organization, visual standards, performance, and operations standards are fully met or exceeded.
Track performance data (best sellers, items processed, KPI’s, etc.) to make necessary adjustments for maximum productivity and efficiency.
Performed daily operational task; write daily recaps of performance goals, accomplishments, etc.
Scheduled shipments, oversee entire stockroom, contributed to 20M+ year location.
Led teams of 10-30 members for 10+ special events, including 4 new store openings throughout the east coast and trained new store leaders in customer service and store operations.
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