Employee Relations Human Resources

HEATHER L. KEESLER-FENSKE, MS, GPHR, SHRM-CP, PHR

920-***-**** (mobile) *******@****.*** https://www.linkedin/in/hkeeslerfenske West Union, SC

SUMMARY Driven and highly experienced employee relations partner with extensive, progressive, strategic experience in employee relations, seeking to leverage expertise in shaping employee relations strategies, mitigating risks, and fostering a positive work environment. Adept at collaborating with others, managing complex issues, and developing policies that align with organizational goals.

SKILLS

In-depth knowledge of HR practices, policies, and compliance, including federal and state laws

Expertise in conflict resolution, employee advocacy, and risk management

Strong written and oral communication skills with experience in executive presentations

Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and HRIS systems

Ability to maintain confidentiality and demonstrate sound judgment in sensitive situations

Committed to supporting diversity and inclusion in the workplace.

Experienced in handling high-stakes employee relations matters and legal documentation

Conducting highly complex workplace investigations and resolving issues effectively and efficiently

EMPLOYMENT WELLS FARGO BANK, N.A.

Vice-President, Employment Investigations/Employee Relations Manager August 2019 – Present

Lead and develop a tenured shared services team of nine employment investigations specialists across multiple locations and geographies to execute high risk and complex employment investigations

Provide leadership, communication, technical expertise, and direction to facilitate high quality internal investigations in a fast-paced, ever-changing work environment meeting or exceeding expectations.

Interpret current and develop new policies and procedures for investigations managing the development and implementation of department policies and procedures to maximize efficiency.

Developed collaborative, and efficient relationships with Executives, Internal Audit, Corporate Security, Information Security, Employee Assistance Consulting, Internal/External Legal Counsel, Compliance, and Human Resources partners to streamline management of sexual misconduct and threat cases.

Utilize metrics to identify trends in investigations and provide proactive recommendations to resolve.

Employee Relations Senior Consultant January 2018 – August 2019

Provided direct, strategic consultation to managers and team members related to Title VII allegations and termination disputes.

Conducted 150+ high quality, thorough investigations involving discrimination, harassment, retaliation, theft, conflicts of interest, medical accommodations, performance management, crisis response, and other issues, efficiently to reach resolution of employee issues using fact-finding expertise.

Documented and delivered solid, defensible employee relations investigation reports. Ensured high quality client service and fair and consistent treatment of team members.

Mitigated risk by following company policy and ensuring compliance with State and Federal employment laws, ADA, EEO, NLRB, FMLA, FLSA, and Diversity issues.

ADEPT HRM Solutions

Human Resources Consultant October 2016 – December 2017

Provided guidance and training on employee relations issues including performance appraisals, leaves of absence, and compliance. Consulted with supervisors on handling employee attendance, performance, FMLA, and exit interview feedback.

SCHAEFER SYSTEMS INTERNATIONAL, INC.

Interim Human Resources Consultant May 2017 – July 2017 (covered leave of absence)

Managed complex employee relations issues including performance improvement.

Mediated supervisor and employee performance improvement plan meetings to ensure performance expectations and ways to improve were clearly communicated prior to any final termination decision.

Recommended ways to improve and enhance the full employee life-cycle process including employee relations, employee performance management, engagement and recognition.

UNITED STATES DEPARTMENT OF DEFENSE: AIR FORCE

HR Business Partner/Quality Assurance Training Specialist July 2014 – May 2016

Working in an international environment (Ramstein AFB, Germany), held team leader responsibilities including managing schedules, job responsibility inquiries, and providing performance feedback for approximately 25 hospitality team members.

Oversaw talent management and employee relations by establishing high performance systems through ongoing coaching, process improvements and capability building.

Participated in Works Council (German Workers Trade Union) meetings to discuss employee relations concerns related to hourly workforce workload and schedules.

Built positive employee relations through regular conversations with employees to gain a pulse on concerns and communicate with management on how best to address issues.

VECTOR FLEET MANAGEMENT

Director of Human Resources July 2013 – April 2014

Directly supervised a remote Safety Manager and indirectly supervised approximately 20 remote office administrators.

Managed all people operations including employee relations issues including performance reviews, employee claims (i.e. – disability, wrongful terminations, disciplinary, property theft) utilizing interactive process.

Demonstrated a strong ability to collaborate with leadership to develop a strong strategic vision, planning process, and commitment to diversity, equity and inclusion to achieve positive employee relations.

Maintained budget to support people operations activities while ensuring alignment with strategic goals and initiatives.

DEB USA, INC.

Human Resources Manager May 2011 – July 2013

Built and lead new strong business critical programs in the areas of talent management, onboarding, compensation and benefits, employee training and development, employee relations, leadership coaching and policy guidance.

Collaborated closely with sales, marketing, product management, procurement, finance, and operations leadership to interpret and communicate various HR policies and procedures and ensure consistent and fair execution across teams.

Coached and mediated managers and employees through performance and employee relations issues including Title VII compliance, conflict management, attendance, FMLA, ADA, disciplinary action, and workplace harassment.

Supported employees in Canada.

EDUCATION UNIVERSITY OF WISCONSIN - GREEN BAY

Green Bay, Wisconsin Master of Science in Management

Thesis: Improving Team Effectiveness in a Multi-Generation Work Environment

UNIVERSITY OF WISCONSIN - OSHKOSH

Oshkosh, Wisconsin Bachelors in Business Administration

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