Customer Service Representative
Resume:
Laquana Brown
Customer Service Representative
Hempstead, NY 11550
**********@*****.***
Accomplished and energetic customer service representative with a solid history of achievement in retail. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include social skills/ excellent communication, handling task with accuracy, and time management skills. Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Mercedes-Benz-Hempstead, NY
November 2022 to Present
School Crossing Guard
All City Management Services-Hempstead, NY
September 2020 to November 2022
i am a crossing guard for the hempstead police department. Manager
Public Storage-Hempstead, NY
June 2018 to September 2020
• Handled day-to-day operations
• Responsible for customer relations
• Handled drawer cash outs
• Made daily deposits
• Handled opening and closing of office
• Kept office clean
• Drove sales by renting units
Customer Service Representative
The Home Depot-Hempstead, NY
May 2016 to April 2018
Greet customers and ascertain what each customer wants or needs. Describe merchandise and explain use, operation, and care of merchandise to customers. Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Answer questions regarding the store and its merchandise. Compute sales prices, total purchases and receive and process cash or credit payment.
Sales floor/ customer service
Walmart-Westbury, NY
January 2014 to January 2016
Answer customers' questions about merchandise and advise customers on merchandise selection. Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases. Compare merchandise invoices to items actually received to ensure that shipments are correct.
Take inventory or examine merchandise to identify items to be reordered or replenished. Pack customer purchases in bags or cartons.
Education
High School Diploma
Hempstead High School - Hempstead, NY
June 2005
Skills
• MATHEMATICS (Less than 1 year)
• TIME MANAGEMENT (Less than 1 year)
• Inventory Management
• Inventory
• retail sales
• Customer Service
• Cash Handling
• Computer Skills
• Writing Skills
• Typing
• Data Entry
• Organizational Skills
• Cashiering
• Front Desk
• English
• Phone Etiquette
• Communication skills
• Computer literacy
• Organizational skills
• Time management
• Customer relationship management
• Office experience
• Team management
Certifications and Licenses
driver's license
Additional Information
Skills
Customer and Personal Service Active Listening
Reading Comprehension English Language
Speaking Social Perceptiveness
Mathematics Computers and Electronics
Critical Thinking Writing
Time Management Coordination
Negotiation
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