Customer Service General Labor

CURRICULUM VITAE

SYLVESTER CHERUIYOT

Telephone +254-***-***-*** / 078*-***-***

Email Address; *****************@*****.***

BIODATA

Nationality: Kenyan

Language: English, Kiswahili and kalenjin

Marital Status: Married

Date of birth: 9th February, 1986

ID No: 25956456

Passport No: AK0157644

Religion: Christian

PROFILE

• An individual, who is passionate, focused and target oriented to meet the highest levels of an organization at any particular time.

Brilliant with interpersonal skills and can communicate and work effectively within an assortment of culture.

CAREER OBJECTIVE

To obtain a challenging and rewarding role that allows me to expand my knowledge and skills while making a meaningful contribution.

To keep up with the global trends in my field of responsibility and to the community. KEY STRENGTH AND SKILLS

Good written and spoken communication skills

Customer service skills.

Confident in the use of computer applications

Confident in driving all vehicles under class BCE

Good organization skills

WORK EXPERIENCE

April 2008 –July 2008. - Contract at Kenya Power and Lightening Company, Kericho.

Position held – Field Coordinator.

Core Responsibilities:

• Support and oversee the day-to-day implementation of all programs in the field site

• Provide supervision and leadership to the field site’s finance and logistics personnel.

• Review and ensure timely submission of finance and logistics reports from the field site as required

December2008 - September2009. - Casual Masonry.

Position held - General labor

Core Responsibilities:

• Prepares surfaces prior to beginning work.

• Mixes cement using hoes, cement-mixing equipment, or hand tools

• Lays blocks or bricks following, plans, or drawings. February2010 –August 2010. - Computer from the Heart Africa, Nairobi Position held - Computer Trainer.

Core Responsibilities:

• Train and instruct students, learners and end-users in computer operations.

• Evaluate and assess student progress.

• Design, implement and administer training schedules.

• Design and develop computer instructional material useful for end-users and learners.

• Implement new technologies and methodologies in training issues. August 2010 – September2016. - Tusker Mattresses Limited.(Tuskys), Nairobi Position held – Shop Assistant/Cashier

Core Responsibilities:

• Assist customers in locating the products and merchandize they need.

• Assist customers in packing and cart wheeling of their merchandize up to the exit point or to the car park.

• Assist customers in obtaining and paying off their bills at the counter.

• Provide assistance to shop manager.

Cashier

• Receive and process payments as per standard procedures.

• Specify transaction amount, money received and change due.

• Finish regular sales transaction in cash, credit and checks. September 2016 –March 2020. - Cosmos International Logistics Limited, JKIA Position held – Import/Export Clerk and Field Operations. Core Responsibilities:

• Answer telephones, direct calls and take messages.

• Communicate with customers, employees, and other individuals by answering questions, passing information, taking orders and addressing complaints.

• Collect, count, and disburse money, do basic bookkeeping and complete banking transactions

• Open, and sort incoming mail, answer correspondence, and prepare outgoing mail.

• Compile, copy, sort, and file records of office activities, business transactions, and other activities.

• Verify proper packaging and labeling of exported goods.

• Complete customs paperwork.

• Make arrangements with customs to facilitate the passage of goods through customs procedures.

• Pay or arrange for payment of freight or other charges.

• Supervising all the field operations and assigning duties to my junior colleagues.

• Provide shipment status notification to exporters, consignees, or field manager.

• Performing data entry

April 2020- April 2021. –Self Employed:

Core Responsibilities:

• Buying and selling second hand clothes

• Selling vegetables and fruits

• Doing mixed farming.

April 27th – May 8th 2021- Achievo Limited, Nairobi. Training Course: Loss and Risk Management

Position: Loss and Risk Controller

Course outline:

• Following proper Standard Operating Procedures (S.O.P’s) in an organization.

• How to observe and maintain high standards of Customer Service.

• How to raise discrepancies between deliveries and physical stocks to avoid stock variances

• How to prevent loss of stock/ inventory in an organization.

• How to prevent loss by calculating shrinkage percentage in fresh products e.g. meat and vegetables

• How to prevent shrinkage by observing time management.

• How to control loss either by staff colluding with suppliers, customers or staff shoplifting from the company.

• How to motivate staffs to improve in their field of responsibilities

• Observing Government policies and regulations .

May 2021 – To date. - Achievo Limited, Nairobi

Position held – Loss and Risk Controller (Double checker) Core Responsibilities:

• Receiving and dispatch of products.

• Raising discrepancies between deliveries and physical stocks to zavoid stock variancies.

• Reconciliation of invoices and orders.

• Preventing loss of stock/ inventory in an organization.

• Controling loss either by staff colluding with suppliers, customers or staff shoplifting from the company.

• Observing Government policies and regulations .

ACQUIRED EXPERIENCE

Customer Service

Clearing and forwarding skills

Office clerk

Computer Networking and maintenance

Driving

Farming

ACADEMIC BACKGROUND

BRIGHT TOUCH COLLEGE:

January2018- February2019 DIPLOMA IN WEB DESIGN IN:

Data communication

Networking

Software & Hardware maintenance

Basic Programming

Hyper-text makeup Language (HTML)

BRIGHT TOUCH COLLEGE:

October 2008 –November 2008 CERTIFICATE OF COMPUTER IN:

Introduction to computers

Microsoft Word

Microsoft Excel

Microsoft Access

Power Point

Internet and Email

2004 -2007: KIMASIAN SECONDARY SCHOOL

Kenya Certificate of Secondary School (KCSE Grade C-) 1996 – 2003: NGESSUMIN PRIMARY SCHOOL

Kenya Certificate of Primary School (KCPE Marks 305) INTERESTS

Listening to gospel music

Travelling

Playing volleyball.

REFEREES:

Mr. Rv Nelson Ngeno

P.O Box 100- 20108

Rongai.

Tel: 072*-******.

Mr. .Wilberforce Chirchir

Security Manager,

Kenya Airports Authority (K.A.A)

Tel: 072*-****** /075*******

Madam Jedidah,

Human Resource Manager,

Achievo Limited.

Tel: 071*-******.

The Director,

Tusker Mattrsses Limited

Tel: 020*******.

• Mr Sammy Kimutai.

The Operation Manager,

Cosmos International Logistics Limited

Tel: 071*-******.

Contact this candidate