Customer Service Sales Associate
Resume:
ANGEL PEREZ
I am a highly motivated individual who is looking to gain more experience for a future career. I'm a quick learner, and organized professional with extensive experience providing outstanding services to customers/guests. I demonstrate excellent customer service skills and excel in high-pressure environments. Very committed to completing tasks efficiently and thoroughly. Skilled in all aspects of cleaning, tidying, and organizing living areas, including the ability to accurately process orders, restock shelves, and manage inventory. If given the opportunity, I will make a great asset to your team.
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Work Experience
I&E Roofing Company — Roofer Helper
05/2021 to 08/2021, Reno Nevada
We make sure to restore and revitalize: We construct, replace, repair any damage, and install roofs on homes of any size. All roofs are different, and we want to ensure our customers get the roof they desire. They can choose any color or material they prefer for their homes. We use multiple hand tools and other equipment, such as ladders, hammers, air compressors, nail guns, drills, tool belts, shingles, and roofing shovels. The tools we need depend on the materials our customers choose for their homes. We work with a variety of materials, primarily shingles and bitumen. I also sort the supplies and organize the trucks, ensuring we have everything on the list that my team needs. We also make sure to pick up all the trash when we are finished for the day and throw it into the dump truck. Handing out flyers communicates with multiple people, promoting the new roofing business. We will go door to door distributing flyers around the neighborhood. Canes — Sales Associate
Aria Resorts — Housekeeping
09/2021 to 05/2022, Las Vegas
Cashier: I provided friendly and efficient service, processed customer transactions, managed cash transactions, and maintained a clean and organized workspace. I followed company policies and procedures.
Stocking: Sorts and stocks inventory in the restaurant. Crew member: Ensuring food orders are prepared to Raising Cane's standards. I work in multiple areas of the restaurant, such as the drive-through, where I am knowledgeable about POS systems and assist customers in a sales-goal-oriented environment by standing outside and helping them order their meals ahead of time to ensure fast service. I also work at the front counter, handling orders by calling out our customers' names, making sure to give them the best experience at our restaurant, as well as taking orders up front. I assist customers in the dining room if they have questions or need anything, and I make sure to sweep the area and keep everything clean.
12/2022 to 06/2023, Las Vegas
Ensured guest satisfaction with room service and prioritized guest comfort and satisfaction. Successfully completed assigned tasks promptly, utilized my time efficiently, and demonstrated strong attention to detail in my work. Maintained a professional appearance and demeanor
Consistently delivered excellent customer service
Followed safety protocols and adhered to company standards Dave Noel Roofing — Roofing
Park MGM — Housekeeping
Skills
06/2023 to 10/2023, Reno Nevada
Maintained roofing integrity
Followed project specifications, such as insulation on the multiple cabins in Lake Tahoe And ensure that our projects were finished on time and efficiently Collaborated with team members and utilized industry-standard tools Ensured customer satisfaction by letting them know what is done and how our process is going
Commuted to multiple locations drive early everyday as we were relocated into Carson to Lake Tahoe, and Also to Reno to California.
Worked in demanding conditions
Operated in diverse environments
12/2023 to 08/2024, Las Vegas
Demonstrated ability to clean and organize multiple rooms efficiently and effectively. Utilized excellent customer service skills when interacting with guests during work hours and ensuring their needs were met.
Prepared guest rooms for arrival, ensured rooms were properly cleaned, and prepared them to provide a wow experience
Notified supervisors of damaged equipment and hazardous conditions in rooms and lobby areas.
Efficiently handled special requests from guests such as extra towels or bedding changes. Hospitality Management · Self Motivation · Multitasking Strengths · Hard Worker · Time Management
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