Business Analyst Salesforce Developer

ABRAHAM BILGE

US Citizen

Houston, TX,***** Phone: 979-***-****

https://tinyurl.com/AbrahamBilgeSF

LinkedIn: www.linkedin.com/in/abrahambilge Trailhead: Double Star Ranger Email: ****************@*****.*** Certifications:

Salesforce Administrator

Salesforce Platform Developer I

Salesforce Certified CPQ Specialist

Salesforce Certified Platform App Builder

Salesforce Certified Business Analyst

Salesforce Service Cloud Consultant

Summary

Dynamic SALESFORCE DEVELOPER 7 years of IT experience, including 5 years dedicated to Salesforce CRM Platform with an extensive hands-on development background, proficient in problem solving and troubleshooting. Collaborative team player with a talent for writing clean code. Proficient in both back-end and front-end development and willing to adapt and learn new technologies. It has a proven track record of successfully implementing projects on Sales Cloud, Service Cloud, Experience Cloud, Marketing Cloud and Education Cloud. Demonstrates ability to create user-friendly interfaces, integrate systems, and implement automation. Experienced professional in Agile Development and Scrum methodologies, ensuring effective delivery of projects by analyzing business requirements well. Passionate developer committed to providing innovative solutions by successfully combining declarative and programmatic approaches in dynamic Salesforce environments.

Skills and Tools

Salesforce Development: Apex Apex Classes Apex Triggers Async Apex Invocable Apex Dynamic Apex Apex-based Unit Testing SOQL DML Salesforce REST API Web Services Web Technologies: HTML CSS JavaScript Salesforce Lightning Design System Lightning Web Components (LWC) Automation & Flows: Workflow Process Builder Validation Rules Flows Record Triggered Flows Auto-launched Flows Scheduled Flows Approval Process Marketing Automation: Salesforce Marketing Cloud Email Studio Journey Builder Einstein Marketing Automation Campaign Management Customer Segmentation Automated Email Campaigns Data Management: Data Management Data Model Sharing Model Reports and Dashboards Data Migration Tools: Data Loader Data Import Wizard Salesforce Inspector)

Snowflake Analytic Studio Development Environments & Tools: Release Management Copado Developer Console Visual Studio Code (VS Code) Postman Change Sets SFDX CLI Project Management & Collaboration Tools: Jira Trello Lucidchart Slack Jira Confluence Version Control & Collaboration: Git GitHub Salesforce Technologies: ServiceMax DataGuide Salesforce CPQ Gainsight Salesforce DX (SFDX) CI/CD Technologies REST API/JSON Code Builder DocuSign Other Tools: Postman Workbench Jitterbit Test Sigma Experience

Salesforce Developer

Solaris Oilfield Infrastructure https://www.solarisoilfield.com/ Feb 2022 – Current

• Developed an attractive and accessible web interface for users using Sales Cloud, Service Cloud, Marketing Cloud and Salesforce Experience Cloud while designing and implementing updates to Salesforce and third- party applications.

• Created complex screen flows and Lightning Web Components to enhance business operations by employing best practices in configuration and development.

• Developed Apex classes and triggers to address various business requirements, ensuring code quality and system integrity with rigorous testing and deployment practices.

• Accelerated application processes with automated flows and email notification reducing manual tasks and driving user adoption across the expanding Salesforce environment.

• Gained experience in debugging flows and Apex classes while actively participating in the Agile development process with a team of Salesforce professionals.

• Documented processes, policies, application configurations, and user help materials to provide full-cycle administration and support training, adhering to industry best practices within Salesforce.

• Managed requirement gathering sessions to develop clear business specifications that align with stakeholder objectives.

• Integrated Salesforce with external systems through REST APIs and ensured data accuracy in Salesforce, Intacct, ServiceMax, DataGuide, and other systems, maintaining clear records of essential data.

• Ensured effective user access and security by managing the CPQ system’s users, roles, and permissions.

• Designed, developed, and maintained Salesforce CPQ system solutions, including product bundles, pricing rules, approval workflows, and validation rules, in support of new requests and process improvements.

• Supported deployment and post-implementation testing/validation of configuration changes and releases while conducting both automation and manual testing methodologies.

• Developed and executed test plans and cases for Salesforce applications, identifying, analyzing, and documenting defects, errors, and inconsistencies.

• Expertly conducted routine security and process audits, demonstrating proficiency in SOC II and other compliance frameworks while mentoring junior staff to foster knowledge sharing and growth.

• Conducted thorough testing and validation of migrations and integrations, ensuring high data integrity and system performance.

• Implemented CI/CD pipelines using Copado for rapid deployment cycles.

• Collaborated with development teams to ensure quality assurance and release management through Copado.

• Coordinated the release schedule and resources while considering third-party applications, defect backlogs, planned releases, and infrastructure updates

• Monitored progress throughout the release cycle to detect issues and implement continuous improvements in the release process.

• Led Go-Live activities to deploy software successfully, ensuring smooth transitions and minimal disruptions.

• Designed and implemented personalized marketing campaigns utilizing Salesforce Marketing Cloud, integrating Email Studio and Journey Builder to deliver targeted messaging and enhance user engagement.

• Developed automated email workflows and customer journeys, using best practices in segmentation and personalization to improve open rates and conversion metrics. Salesforce Admin/Developer

HPS https://www.harmonytx.org/ Aug 2017 – Feb 2022

• Utilized Salesforce Sales/Service Clouds to develop customized solutions, enhancing critical business functions and meeting organizational goals.

• Collaborated with cross-functional teams to integrate Snowflake with existing Salesforce data systems, ensuring seamless data flow between platforms and enhancing data accessibility for analysis.

• Designed and managed data pipelines using Snowflake, improving data ingestion processes and transforming raw data into useful insights that informed business decisions with Analytic Studio and Data Manager.

• Leveraged Salesforce Data Manager tools to maintain data quality and integrity, implementing best practices for data governance and ensuring compliance with organizational stand

• Implemented workflows, process builders, flows, and triggers to satisfy complex business logic requirements.

• Developed and maintained Apex classes, SOQL, and Lightning Web Components (LWC) for various Salesforce implementations.

• Managed configurations, including custom objects, fields, page layouts, and security settings to optimize Salesforce usability and performance.

• Developed dynamic forms, dynamic actions, page layouts, and lightning record pages.

• Utilized various Salesforce features, including background jobs, flows, approval processes, web-to-lead, custom objects, fields, reports, dashboards, and inbound/outbound integrations. Education

Master of Education in Bachelor of Business Administration – 2016

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