Customer Service Account Manager
Resume:
Ruth Northern
Springfield, MO *****
**************@*****.***
I am a dependable hard working female, I have been part of the safety committee, and am a team player. I enjoy sales and marketing, and believe in all come ups within a store, I give respect when it is given, and believe everyone should be treated equally. customer service is very important, without customers a store won't operate. i am and will be a very valuable team player. I get along well with others. I am very devoted to my work and my teammates.
Authorized to work in the US for any employer
Work Experience
Head Housekeeper
Days Inn & Suites-Springfield, MO
March 2024 to Present
Scheduling, assigning rooms, inspect rooms, as well as clean rooms. Stock closets get rooms ready for arrivals. Assist housekeeping with needs. Clean PA’s. Use chemicals to clean. Help with laundry. Report back to manager.
General Laborer
Select Brands LLC-Springfield, MO
November 2023 to Present
• Pack-off
• Throwing
• Blow down
• Palletizing
• Freezer
• Pack-off is bags of rice coming out of the machine down a line, we are to press down on them and make sure they are sealed properly and put them on racks to be retorted. Roughly 29 bags a minute and 24 bags a rack and 20 racks per rack.
• Throwing- We take the rice after it comes out of retort, place bags on conveyor belt to go through blowdown.
• Blowdown is rice comes to you and you pack 12 bags in box to be palletized.
• Palletized- take boxes of rice off belts put on a pallet (133) boxes fill out paperwork.
• Freezer prn (as needed) when blenders need shovel 66lbs of rice into 4 plastic dry food sanitized plastic barrels in freezer and take them out to blender to be carried up 4 steps and dumped into blender. Operator
Buckhorn LLC-Springfield, MO
August 2014 to May 2017
Relief operator. Had up to 3 lines and 4 people to relieve for breaks clean and inspect parts as they came out of molds. Downstack lines to palletize for forklift to take. Sign off on mods. Account Manager
National T.v Sales and Rentals-Buffalo, MO
August 2007 to May 2011
I started as a customer service rep. Answering phones and taking messages. I then started sales in selling furniture and electronics and became an account manager of over 100 accounts. As an account manager I was responsible for deliveries of merchandise as well as setup And service it as well. And maintained an average route percentage of 2.5. I was trained to do tax preparation and then became assistant manager and was responsible for 2 account managers and to maintain a certain daily percent to fall within and and to do EOD paperwork and send all emails to the appropriate headquarters. Welder and Fabricator
Drive on lift-Camdenton, MO
August 2002 to November 2006
Cut steel to desired lenght welded frames from boat lifts and boat docks assembled and installed on lake. Housekeeping/Laundry
Mariotts Tan Tar A-Osage Beach, MO
April 1998 to June 2002
Cleaned rooms after customers have checked out. Spray and clean bathrroms chabge sheets on beds vacuum restock rooms with towels and other needed amenities. Ran and operated industrial size washers and dryers and ran linen thru industrial ironers.
Education
Diploma in General
EKW - Elroy, WI
August 1986 to May 1991
Skills
• Account management (4 years)
• Marketing (3 years)
• Sales (4 years)
• Assembly (4 years)
• Customer service (7 years)
• Welding (5 years)
• Tax experience (1 year)
• Plastics injection molding (3 years)
• Manufacturing (4 years)
• Quality control (2 years)
• Supervising experience (2 years)
• Cash register (3 years)
• Hospitality (3 years)
• Guest services (7 years)
• Quality Assurance (2 years)
• Fabrication (2 years)
• Sales Management (1 year)
• Retail sales (2 years)
• Assistant Manager Experience (1 year)
• Production Food
• Quality Inspection
• Janitorial experience
• Cleaning
• Environmental services
• OSHA
• Custodial experience
• Hotel experience
• Guest relations
• Communication skills
• Hand tools
• Mechanical knowledge
• Housekeeping management
Certifications and Licenses
Driver's License
Assessments
Customer focus & orientation — Completed
November 2023
Responding to customer situations with sensitivity Full results: Completed
Work style: Reliability — Proficient
November 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Front desk agent (hotel) — Proficient
November 2023
Selecting hotel rooms based on requests and identifying errors in hotel data Full results: Proficient
Cleaner fit — Proficient
November 2023
Measures the traits that are important for successful cleaners Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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