It Support Corpus Christi

KAYLA BASS

Tomball, TX · 361-***-****

Email: **********@*******.*** · LinkedIn: www.linkedin.com/in/kaylacbass

SUMMARY

As a people pleaser, I always strive to get the job done while making the customer experience a pleasant one whenever possible. Good with people and good with numbers

Windows 10

Microsoft Office

ResWare

Aim+

Cisco Phone system operator

Light IT support

PROFESSIONAL EXPERIENCE

STEWART TITLE COMPANY – TOMBALL OFFICE July 2021 - Dec. 2022

Junior Escrow Processor

Supported the Junior Escrow Officer throughout the transaction life-cycle.

Reviewed Real Estate contracts and Title commitments

Acted as the main point of contact with agents and lenders to maintain clear communications

Partnered with HOAs, builders and surveyors to ensure compliance and timely completion of title requirements

Generated opening packages with information extracted from purchase contracts and refinance terms

Processed Lender conditions for loan approval

Identified Tax liens and court judgements

Researched Heirship affidavits, divorce degrees, and other impediments to clear title

Developed a strong rapport with customers, some of whom specifically requested that I work their files due to our working synergy and my attention to detail.

STEWART TITLE COMPANY – PORT ARANSAS OFFICE February 2019 - July 2021

Receptionist/ Escrow Assistant

Office receptionist handling all calls into the office

Acted as tier 1 customer support answering basic questions

Supported the Escrow Officer throughout the transaction life-cycle.

Order entry for all three Corpus Christi offices

Acted as a ‘floater’, filling in for assistants in other offices

Acted as the main point of contact with agents to maintain clear communications

Prepared legal document packages for the in-house attorney for all Corpus Christi locations

WALMART – CORPUS CHRISTI September 2017 - January 2019

Personal Shopper /Cashier

Began as a cashier and was later promoted to personal shopper.

Received and fulfilled all shopping orders in a timely manner.

Cheerfully greeted customers and loaded groceries in their car.

Continued to fill in as a cashier if someone called in or on the Holidays when they needed their best person

SONIC DRIVE-IN – CORPUS CHRISTI April 2017 - July 2017

Shift Manager

Carhop and drive thru cashier

Customer service

Shift leader

MCDONALDS – CORPUS CHRISTI February 2016 – April 2017

Restaurant Manager

Customer service

Complaint management

Coordinated staff duties

Trained other employees

Completed McDonalds Manager Training program

EDUCATION

BENTON HIGH SCHOOL - SHREVEPORT, LA JANUARY 2016

High School Diploma

Accomplishments

Graduated with honors a semester early

National Honors Society member

3.75 GPA at graduation

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