Customer Service Part-Time
Resume:
Frankie Shane Humphrey
Seeking part-time employment
Gadsden, AL 35901
************@**.***
Results-driven customer service professional with over 25 years of experience in hospitality, food service, and management. Proven track record of providing exceptional guest services, managing dining rooms, and leading teams to achieve high levels of customer satisfaction and revenue growth. Skilled in menu planning, food safety, and kitchen management, with a strong background in supervising and training staff. Possesses a diverse range of skills, including event planning, sales, and marketing. Committed to delivering a high-quality customer experience in a fast-paced environment. Work Experience
UPS Driver (Seasonal PRN)
United Parcell Service UPS (PRN)-Tucson, AZ
May 2020 to March 2022
• I maintain a friendly and courteous demeanor with customers
• I confirm product routes on individual packages prior to delivery for fluidity of the shift
• I utilize the UPS iPhone™ app on company issued mobile which contains not only the most accurate GPS available on the market today, but it also served as our dispatch and control centers. DJ/MC
The Gentlemans Club-Attalla, AL
September 2016 to October 2019
• I gained knowledge of a set list of multiple songs for each of 25 performers
• I had to recall said songs for each performer as I called (MC) her to the stage
• I had to keep the energy and the enthusiasm of the crowd high, energetic and pumped up
• I had to announce each performer to the stage and as she exited the stage, had to remind the crowd to remember to tip the girls
• I had to learn and announce the drink specials each night and/or bartender, had to also facilitate the music as it related to the PRIVATE VIP Rooms
• I also kept track of which performer was in which of the two-tiered rooms
• I had to open the DJ area as well as close it depending on if the club had just me or had a morning DJ as well
• I had varied shifts as it was difficult to find experienced DJs in the area at that time. Bartender and Assistant Manager
Steak and Ale Restaurant-Birmingham, AL
May 2009 to June 2012
• I stocked and inventoried all liquors and alcohol
• I kept bar stocked with essentials
• I maintained the entirety of the lounge Monday - Friday 9am - 6pm, trained severs on Saturdays and Sundays
• I also maintained cash register
• I assigned running and closing duties to all floor staff
• I completed the floor charting daily for all FOH staff
• I have 7 years of experience with preparing alcoholic beverages
• I assisted in the new implementation of new food and drink safety regulations, procedures and guidelines
• I opened and set up the Lounge daily (M-F, 9AM- 6PM) while also simultaneously performing Assistant Manager duties on the floor as needed during my lounge shifts and separately on weekends Server and Expeditor
Ralph and Kacoo's-Birmingham, AL
June 2004 to May 2009
• I assigned all daily opening, closing and running duties to all FOH
• I did daily floor charting
• I would help managers with promos, coupons, comps as shift leader
• Food Expo is a Kitchen Position which consisted of assembling plates to restaurant chef's specifications
(i.e. food positioning, garnishing, side items, sauces, etc.)
• I made sure that food was taken to tables 'hot'
• If to go items, I bagged promptly with appropriate sauces, plastic ware and napkins
• I kept servers aware of their side/running duties as needed
• I helped management with server's needs (i.e. comps, coupons, discounts, etc)
• I timed food from kitchen to table. This is one of if not the most important jobs of the intire restaurant and takes someone with authority and a loud vocal presence. Dining Room Manager
Mount Royal Towers-Vestavia Hills, AL
April 2000 to June 2004
• I managed the dining room and helped the food service director order needed supplies and other managerial duties delegated to me
• I was in charge of the dining room hiring and firing of servers, hosts and bussers
• I assigned duties, schedules and floor plans
• I did payroll each week
• I helped out in the kitchen when needed
• I attended mandatory staff meetings and company events
• I was always available for my employees no matter their concerns, issues and problems Server and Expeditor
T.G.I Fridays-Birmingham-AL
April 1996 to June 2000
• I anticipated guests' needs
• I dif the assigning duties to all floor staff
• I did all FOH floor charting
• I helped managers with promos, coupons, comps as shift leader
• This is where I learned to expedite food from kitchen to table. This was a tremendous job considering the vast array of menu items that TGI Friday's offered and the assortment of sides and sauces that came with the entrees. It is the most vital job in the restaurant Medical Records Tech and Department Courier
University of Alabama at Birmingham Hospital-Birmingham, AL May 1994 to June 1996
• As an MRT, I had to do some transcription and medical coding PRN as assigned
• I delivered charts from Medical Records to various clinics, offices and schools throughout the vast campus of UAB and the Hospital
• I filed loose reports, charted, pulled and deposited microfiche, retrieved transcripts
• I pulled charts for ER Dept, ER doctors, various medical personnel and others as needed
• I was assigned an Alabama state issued van for all deliveries as UAB is a state funded learning institution Education
15 years in English
University of Alabama at Birmingham - Birmingham, AL September 1996 to June 1999
Skills
• Retail Math (10+ years)
• Food Safety
• Employee Orientation (10+ years)
• Cashiering (10+ years)
• Payroll (5 years)
• Mediation
• Banquet Experience (5 years)
• Cooking (6 years)
• Menu Planning (10+ years)
• Computer Skills
• Medical Terminology
• Catering (7 years)
• Supervising Experience
• Presentation Skills (6 years)
• Courier
• Route Driving
• Communication Skills (10+ years)
• Google Cloud Platform
• Front desk (7 years)
• Human resources
• Experience Working With Students (10+ years)
• Hotel experience
• Management Experience (10+ years)
• Microsoft Office
• Medical Records Delivery
• Time Management (10+ years)
• Recruiting (7 years)
• Restaurant Experience (10+ years)
• Patient monitoring (5 years)
• Aloha POS (10+ years)
• Upselling (10+ years)
• Van Driver (2 years)
• Stocking (7 years)
• Cash handling (10+ years)
• Food Preparation Experience
• Driving Experience
• Bartending (7 years)
• Custodial experience
• Research (10+ years)
• Guest Services (10+ years)
• Office manager experience
• Culinary Experience (10+ years)
• Roll Off Truck (4 years)
• English
• Purchasing (9 years)
• Profit & Loss (10+ years)
• Labor Cost Analysis (10+ years)
• Retail Sales (10+ years)
• POS (10+ years)
• Behavioral health (5 years)
• Vital signs (10+ years)
• Project management
• Office Experience
• Customer Service (10+ years)
• Documentation Review (10+ years)
• Guest Services
• Food Service (10+ years)
• Food Handling (10+ years)
• Food Service Management (10+ years)
• Hospitality Experience (7 years)
• Clerical Experience
• Warehouse Experience (5 years)
• Private Club Security (Bouncer)
• Property management
• Charting (7 years)
• Google Suite (7 years)
• Medical coding
• Administrative experience (7 years)
• Organizational Skills
• Driving (10+ years)
• Floor Planning (10+ years)
• Public Relations
• Food Safety Experience (10+ years)
• Sales (10+ years)
• Microsoft Powerpoint (7 years)
• Maintenance
• Inventory Control (10+ years)
• Pricing (7 years)
• Filing
• Political Canvassing (4 years)
• Restaurant Management (10+ years)
• Guest Relations Experience
• Media Relations
• Data Entry
• Visual Studio (10+ years)
• Hospitality (10+ years)
• Event Planning (10+ years)
• Kitchen Experience
• Delivery Driver Experience
• Food Production Experience (8 years)
• Word Processing (5 years)
• Medical Records (4 years)
• Budgeting (10+ years)
• Experience with Children (10+ years)
• Quality Management
• Clojure
• Computer Literacy (10+ years)
• Microsoft Excel (7 years)
• Serving (10+ years)
• Addiction counseling (3 years)
• Supervising Experience (10+ years)
• Marketing
• Kitchen Management Experience
• Management (10+ years)
• Cleaning
• Quality Assurance (10+ years)
• Google Docs (4 years)
• Shift Management (10+ years)
• CPT coding
• Proofreading (10+ years)
• Merchandising (6 years)
• Leadership (10+ years)
Links
http://tee.pub/lic/E1lm-i47U7g
Certifications and Licenses
Food Handler Certification
Driver's License
Contact this candidate