Customer Service Representative
Resume:
DANIELLE TERRELL
PROFESSIONAL SUMMARY
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. SKILLS
• COMMUNICATION
• SELF MANAGEMENT
• EFFICIENT COMPUTER KNOWLEDGE
• LEARNING AND ADAPTABILITY
• LEADERSHIP
• TIME MANAGEMENT
• CRITICAL THINKING
• COLLABORATION
WORK HISTORY
November 2014 - May 2019
EZ PAWN - Online Ecommerce Manager, Birmingham
August 2012 - March 2014
SITEL - Inbound Customer Service Representative, Birmingham July 2021 - July 2024
Lunovus - Accounting Specialist, Birmingham, IA
• Managed the online sales and marketing activities of the ecommerce business This includes developing and implementing strategies to increase online sales, optimizing the user experience of the e-commerce website, managing the e- commerce platform and technology, and leading a team of e-commerce specialists.
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• Handle many inbound and outbound calls to customers and clients
• Identify the needs of customers, resolve issues, and provide solutions
• Upsell other products wherever possible
Ensure you follow the customer service script provided by the company for uniformity.
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Input financial data and produced warehouse reports ti prevent inventory shrinkage.
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Increased efficiency in accounts payable and receivable management, reducing processing time and minimizing errors.
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Established effective communication channels with practices and customers to resolve outstanding issues timely manner.
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• Contacted customers to immediately find resolutions for escalated issues. *****************@*****.***
Birmingham, AL 35207
EDUCATION
BS - Business Administration,
Business Communications
Faulkner University,
Montgomery, AL
May 2014
Years Attended: 08/2009 -
05/2014
•
Study of developing
enhanced media relations
and public speaking skills,
problem-solving and
decision-making skills, and a
flair for writing with clarity
and precision.
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Provided excellent customer service when addressing inquiries from internal and external accounts, ensuring their needs were met.
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Processed credit card payments and reconciled practice account statements for accuracy in accounting process.
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