Customer Service Support

KEIOSHA

ANDERSON

*** ** **** ***, ***** Lauderdale FL, 33068 561-***-**** ***************@*****.*** Objective

Dedicated and customer-focused professional with experience in customer service seeking a position as a Customer Service Representative where I can leverage my excellent communication skills and passion for helping customers to provide exceptional service and contribute to the success of the company.

Skills Summary

• Strong verbal and written communication skills

• Excellent problem-solving abilities

• Proficiency in CRM software and Microsoft Office Suite

• Ability to handle challenging situations with patience and professionalism

• Strong interpersonal skills and ability to build rapport with customers Education

High School Diploma

July 2017

Experience

Nike / November 22-March 23

Customer Support

• Provided support to customers regarding product inquiries, account issues, and technical problems

• Documented customer interactions and inquiries in CRM system

• Identified and implemented process improvements to enhance the customer experience

• Assisted with training.

2

Surf Style / January 22 – November 22

• Resolved customer complaints and inquiries in a timely and efficient manner, achieving a high customer satisfaction rating

• Processed orders, returns, and exchanges accurately and efficiently

• Maintained thorough knowledge of products and services to provide accurate information to customers

• Collaborated with other departments to escalate and resolve complex customer issues Customer Support representative

References available upon request.

Contact this candidate