Public Health Case Management

Gwendolyn Brown, MS

Healthcare Administration

*************@*****.*** ● 207-***-****

● Limestone, Maine 04750

Dedicated and detail-oriented professional with a solid foundation in managing healthcare operations and ensuring regulatory compliance.

Experience in providing comprehensive care coordination and client advocacy. Expertise in conducting needs assessments, developing treatment plans, and ensuring seamless resource allocation to optimize client outcomes. Skilled in planning, budgeting, and improving patient care services. Known for working well with teams, solving problems, and using health information systems. Dedicated to improving healthcare quality and patient safety. Committed to fostering strong client relationships and enhancing the quality of life through effective case management and conflict resolution. Eager to contribute to policy development and community outreach programs.

Areas of Expertise

Healthcare Operations Management

Patient Education

Program Development

Documentation & Reporting

Case Management

Client Advocacy

Team Leadership

Project Management

Health Information Systems

Vendor Management

Regulatory Compliance

Client Relationship Management

Academic Highlights

Trident University International, Arizona 2023 to Present

Master of Science in Health Sciences Administration: Public Health

Studied epidemiology to understand the distribution and determinants of health-related states. Learned biostatistics to analyze data and apply statistical methods to health sciences. Examined health policy and management to grasp the complexities of healthcare systems. Explored environmental health sciences to assess the impact of environmental factors on public health. Investigated social and behavioral sciences to understand the social determinants of health. Analyzed health economics to evaluate the financial aspects of health care. Studied global health to address health issues that transcend national boundaries.

●Learned health services administration to manage healthcare organizations effectively.

●Explored health informatics to use technology in managing health information.

●Studied public health law and ethics to understand the legal and ethical issues in public health.

●Conducted community health assessments to identify and address community health needs.

●Learned health promotion and disease prevention strategies to improve population health.

Professional Experience

University of Maine, Orono, School of Social Work 2019

Administrative Assistant Trainee

Assisted the Administrative Assistant with various office duties. Coordinated appointments and meetings for faculty members and administrative staff. Answered and directed phone calls, emails, and other correspondence to appropriate personnel. Assisted with the preparation and dissemination of reports and official documents.

●Supported event planning and execution for departmental activities, including workshops and seminars.

●Maintained office supplies inventory and placed orders when necessary.

●Processed and organized incoming and outgoing mail and packages.

●Provided front-desk support, greeting and assisting visitors and students.

The Bridge, Incorporated 2019

Receptionist, Cook, Supervisor, Trainer

Oversaw daily attendance records for clients, ensuring accurate and efficient tracking at the front desk. Supported the secretary/receptionist and front office team with a variety of administrative tasks, including filing and organization. Trained kitchen staff in essential food preparation, setup, serving, and meal breakdown procedures.

●Collaborated with the head cook to prepare meals for up to 125 individuals and took on the role of short-order cook during weekend breakfast shifts.

●Supervised a team of 10-15 staff members in the efficient serving and cleanup of three meals daily.

●Equipped individuals with the necessary skills and tools for securing employment in the food service industry.

●Worked in close collaboration with kitchen staff to ensure smooth and efficient operation of kitchen tasks.

Access (Former Office of Vocational Rehabilitation), NYC

Internship

Administered and scored psychological tests for client evaluation. Facilitated interview skills groups for up to 35 clients. Assisted in developing individualized employment plans tailored to clients' abilities and career interests.

●Coordinated with counselors and therapists to ensure comprehensive client care and support.

●Provided one-on-one career counseling sessions to help clients identify job opportunities and prepare for employment.

●Maintained detailed client records and progress reports, ensuring compliance with confidentiality standards.

Education & Credentials

Master of Science in Health Sciences Administration: Public Health, Ongoing

Trident University International, Arizona

Bachelor of Science in Homeland Security, Criminal Justice Administration, 2023 (Magna cum Laude)

Trident University International, Arizona

Human Services Worker Assistant - International School for the Disabled, NYC

Peer-to-Peer Counseling - NAMI, NYC

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