Customer Service Quality Control
Resume:
Angel Friese
Independence, MO *****
*****************@*****.***
Work Experience
Pizza Hut Shift Manager
Pizza Hut-Independence, MO
January 2024 to September 2024
• Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
• Assisted in training new hires on proper cash handling procedures, company policies, and customer service standards
• Resolved customer complaints or issues regarding refunds or exchanges promptly and professionally
• Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
• Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
• Ensured compliance with all financial regulations related to cash handling procedures at the cashier stations
• Developed strong product knowledge to assist customers with inquiries about merchandise availability or pricing
• Led weekly staff meetings to communicate updates on menu changes, special events, and operational improvements
• Monitored kitchen operations during service hours to ensure adherence to health codes, sanitation standards, and quality control measures
• Maintained a clean and organized kitchen environment by enforcing strict cleanliness standards among staff members
• Performed regular cycle counts to verify physical inventory matches system records
• Trained new employees on proper inventory handling procedures and company policies
• Maintained a clean, organized, and visually appealing storeroom area at all times
• Analyzed historical data to forecast future demand patterns accurately
• Conducted regular analysis of slow-moving inventory to identify potential causes and recommend appropriate actions
• Developed standardized labeling systems for easy identification of products during restocking activities Assistant Manager
BP-Independence, MO
March 2021 to November 2023
• Managed cash register operations, including handling cash transactions, processing returns, and providing excellent customer service
• Implemented new POS system, resulting in improved accuracy and efficiency in cash handling procedures
• Maintained accurate records of daily sales, returns, and voids to reconcile with end-of-day reports
• Developed strong product knowledge to assist customers with inquiries about merchandise availability or pricing
• Performed regular audits of cashier drawers to identify discrepancies or errors in cash transactions
• Maintained a clean and organized checkout area by regularly restocking bags, receipt paper rolls, and other supplies as needed
• Ensured compliance with all financial regulations related to cash handling procedures at the cashier stations
• Assisted in the management of daily operations, ensuring smooth and efficient workflow
• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
• Created training materials and conducted training sessions for new hires on company policies and procedures
• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary
• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team
• Developed and implemented staff training programs to enhance product knowledge and improve customer service skills
• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items
Maintenance/Cashier/Cook
Pilot Flying J-Kansas City, MO
June 2019 to September 2021
• Conducted regular inspections of facilities to identify potential hazards or areas in need of repair or improvement
• Developed and implemented a comprehensive training program for maintenance technicians to enhance their technical skills and knowledge
• Maintained compliance with environmental regulations by properly handling hazardous materials/waste disposal/etc
• Investigated equipment failures or malfunctions to determine root causes and recommended/ implemented appropriate corrective actions
• Developed comprehensive preventive maintenance schedules based on manufacturer recommendations for various types of machinery/equipment/systems/etc
• Collaborated with engineering teams during the design phase of new projects to provide input on maintainability aspects
• Coordinated with external contractors/vendors for specialized repairs or services beyond internal capabilities
• Managed inventory levels of spare parts and supplies to minimize downtime and reduce costs
• Performed routine maintenance tasks, including inspecting equipment, troubleshooting issues, and repairing or replacing faulty components
• Performed daily cleaning and maintenance tasks, including sweeping, mopping, vacuuming, and dusting
• Ensured cleanliness and sanitation of restrooms by regularly disinfecting surfaces and replenishing supplies
• Responded promptly to requests for spill cleanup or other emergencies to maintain a safe environment
• Followed established safety protocols when handling hazardous materials or chemicals
• Supported facility maintenance by performing minor repairs such as changing light bulbs or fixing leaky faucets
• Communicated effectively with supervisors regarding any issues or concerns related to custodial duties
• Maintained accurate records of cleaning activities, supply usage, and equipment maintenance for reporting purposes
• Served as a point of contact for resolving custodial-related issues raised by building occupants
• Prepared and cooked a variety of dishes, ensuring high quality and presentation standards
• Managed food inventory, minimizing waste and optimizing cost efficiency
• Maintained a clean and organized work area, adhering to sanitation regulations
• Ensured compliance with health codes and regulations during food handling, storage, and preparation stages
• Managed multiple orders simultaneously during peak hours while maintaining accuracy
• Conducted regular inspections of equipment to identify maintenance needs or potential hazards
• Followed recipes and portion control guidelines to consistently deliver delicious meals Education
High school diploma
Van Horn High School - Independence, MO
August 2015 to May 2019
Skills
• Cash Handling (8 years)
• Food Service (6 years)
• Cleaning Experience (8 years)
• Cashiering (8 years)
• Kitchen Experience (5 years)
• Shift Management (3 years)
• Merchandising (8 years)
• POS (8 years)
• Host/Hostess (6 years)
• Retail Sales (8 years)
• Basic math (8 years)
• Communication skills (8 years)
• Conflict management (3 years)
• Stocking (6 years)
• Inventory control (2 years)
• Supervising Experience (3 years)
• Quality Control (4 years)
• Training & Development (3 years)
• Recruiting (2 years)
• Time Management (8 years)
• Cleaning (6 years)
Languages
• Spanish - Intermediate
Certifications and Licenses
Driver's License
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