Customer Service Representative
Resume:
RIMESHI EMMACULATE
********@*****.***
Summary
I am a highly motivated Customer Service oriented individual with advanced-level reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized, and hardworking with strong skills in Microsoft.
Skills
• Travel sales
• Upselling proficiency
• Phone etiquette
• Results-oriented
• Attention to detail
• Project planning
• Appointment scheduling
• Scheduling
• Defining company vision
• Task delegation
• Product and service knowledge
• Verbal and written communication skills
• Client acquisition strategies
• Flexible schedule
Experience
Customer Service Representative 2021- 2023
RK Beauty Studios
• Demonstrated products at customer locations, answering questions and redirecting objections to close deals.
• Responded to customer inquiries via phone, email, and chat in a timely and professional manner.
• Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
• Learned customer needs and desires to suggest specific product options.
• Assisted clients with product information, pricing, and order placement.
• Maintained accurate and detailed customer records and updated customer information in the database.
• Participated in training programs to enhance product knowledge and customer service skills.
• Automated contact management systems to achieve 100% client organization with goal alignment. Sales Representative 2018_2019
Dovv Super Marché
• Followed up after sales to assess satisfaction and identify ongoing requirements.
• Implemented consultative sales techniques to generate revenues and exceed sales targets.
• Developed solutions to meet market gaps and drive company sales.
• Consulted with long-term, new, and prospective customers to understand needs and propose ideal solutions.
• Met with store managers to discuss product needs, accomplish sales goals, and facilitate sales growth.
Waiter 10/2017_ 08/2018
Chariot Hotel
• Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution.
• Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
• Checked order accuracy and food quality before delivering to customers.
• Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options.
Airport Sales Agent Intern 10/2016_ 09/2017
Douala International Airport Douala, Littoral
• Acquired detailed knowledge of services, promotions and events to offer added value to travelers.
• Contacted customers to advise on travel conveyance changes and to confirm reservations.
• Provided clients with assistance in preparing required travel documents and forms.
• Monitored multiple databases to keep track of all company inventory. Education and Training
Developmental Service Worker (Fanshawe College Toronto) 2024 Diploma: Entrepreneurship And Business Management 2016 National Polytechnic Bamenda
References
Upon Request
Contact this candidate