Customer Service Front End

Karen Conway

*** ******* **

New London, NH *****

603-***-****

**********@*****.***

Career Objective

A supervisory position with a retailer that can benefit from my leadership abilities and experience Work Experience

Business Owner

Grounds - Designed and created an entirely new and unique business concept, a 1,500 New London, NH Square foot coffee café / candy shop / gift shop with seating for 16 customers June 2015 – Present - Doubled sales after 3 months in business

- Directly managed and trained a staff of 6 employees.

- Trained staff to give exceptional customer service.

- Store’s annual volume averaged over $200,000

- Bought inventory and displayed it creatively to maximize sales.

- Responsible for all operational issues including payroll, insurance, scheduling, state permits, bookkeeping

Customer Service Supervisor - Managed the front end of a Burlington Coat Factory. Burlington Coat Factory - Directly managed and trained up to 5 cashiers at a time. Overland Park, KS - Had a perfect attendance record. August 2013 – May 2015 - Had consistently been recognized for my performance, being named

“Employee of the Month” for January and February of 2014, the first months the award had been given.

- Managed and led a recovery team to ensure merchandising standards.

- Promoted to Keyholder

Business Owner - Owned and managed a 2,500 square foot general gift store. C.B. Coburn Fine Gifts & Candy - Directly managed and trained a staff of 12 employees. New London, NH - Trained staff to give exceptional customer service. May 2003 – August 2013 - Store’s annual volume averaged over $350,000.

- Bought inventory and displayed it creatively to maximize sales.

- Responsible for all operational issues including payroll, insurance, scheduling, state permits, bookkeeping

-Specialized in creative and dynamic gift baskets

Cafeteria Assistant - Supervised cafeteria students in a Middle School of 640 students. Crone Middle School - Ensured that students had a safe and secure environment. Naperville, IL

August 2002 – February 2003

Enrollment Analyst / Prescreener - Processed enrollee transactions, updated HMO and PPO policies. Aetna Life and Casualty - Provided customer service with prompt and courteous attention. Rocky Hill, CT - Interacted with Aetna Marketing representatives, agents, and October 1993 – July 1994 customers.

- Used applicable legislation with regard to individual state and federal laws.