Customer Service Data Entry

Location:

Palm Bay, FL

Salary:

18.00

Posted:

October 07, 2024

Contact this candidate

Resume:

Aayen Walston

Palm Bay, FL

321-***-****

**.*****@*****.***

PROFESSIONAL SUMMARY

Goal-oriented Customer Services Professional with years of experience establishing and maintaining strong working relationships with management, co-workers, and customers. Attentive to detail, able to prioritize quickly and effectively to meet deadlines, and an independent thinker. Always ready to contribute to the team while enhancing the customer experience.

Professional Skills

Microsoft Office Suite

Spanish Knowledgeable

Typing Speed 45 wpm

QuickBooks

Data Entry

Administrative Tasks

Client Interactions

Organizational Skills

CRM Software

Time Management

PROFESSIONAL EMPLOYMENT HISTORY

CSL Plasma, Palm Bay, FL 10/2023 – 12/2023

Reception/Medical Screener

Answered and directed calls to requested individual.

Assisted visitors with getting established as a new donor.

Prescreened every donor prior to donating to ensure quality and safe donations.

NationsBenefits, Plantation, FL 11/2022 – 09/2023

Member Experience Advisor

Addressed inbound calls pertaining to member benefit inquiries; resolved complaints.

Utilized pertinent programs and systems to document details, record inquiries, and maintain company/department metrics.

Adhered to company standards, codes, and policies while performing all tasks.

Established and maintained strong working relationships with supervisors, supporting staff, and callers.

East Coast Shutters, Melbourne, FL 03/2017 – 04/2018

Service Coordinator/Route Scheduler

Scheduled service, maintenance, repair, and installation of hurricane storm shutters.

Managed 2-3 daily service routes and 1-2 installation routes.

Resolved all customer service complaints, provided administrative support to boss, office manager, and staff.

Performed all necessary duties for acquiring permits.

Ideal Home Care Services, Medford, NY 06/2015 – 05/2016

Office Coordinator

Greeted all visitors with a smile and professionally routed all calls to respective person or department.

Acquired medical orders, plans-of-care, re-certifications, and interim orders to ensure all patient/employee files are compliant and current according to the Dept of Health, HIPPA, Medicare, and governing agencies.

Provided administrative support to director, office staff, and new hires.

Recruited and trained new hires according to agency needs.

Prometric MCAT Satellite Site, Medford, NY 05/2015 – 05/2016

Test Center Administrator

Proctored medical college entrance exams, while adhering to security, safety, and monitoring guidelines according to Prometric and its clients.

Checked test-takers in and out of testing room, where identification was to be viewed and scanned at all times of check-in and check-out.

Verified identification utilizing biometric devices, performed physical security checks using wand detector.

Observed surveillance monitors as testers took exams online, documented unusual circumstances and reported to Prometrics’ Global Help Desk.

Uploaded and submitted all documentation and surveillance materials to Prometric within required time-frame.

Peconic Bay Medical Center, Riverhead, NY 04/2015 – 05/2016

Patient Representative (Volunteer)

Visited newly admitted patients to strengthen relationships with the patient, family, and health care providers and PBMC, which is now NorthWell Health at Peconic Bay.

Provided positive experience by demonstrating a caring, sensitive, and discreet demeanor, while maintaining confidentiality and refraining from personal judgements.

Documented concerns, complaints, or compliments regarding quality of care; reported all finding to the Director of Volunteer Services.

Participated in all special and seasonal events for fundraising purposes; provided clerical support as needed; created patient portal which is in use to this day.

Lake Diabetes Supply, Melbourne, FL 12/2009 – 02/2012

Receptionist

Welcomed all visitors with a smile; resolved customer service grievances and complaints.

Performed clerical, data entry and administrative duties.

Managed customer files, responded to Medicare audits, verified insurance.

Established and maintained strong working relationships with clients, coworkers, and supervisors.

Scholastic Education

Shaw University, Raleigh, NC

BA Sociology

Wake Technical Community College, Raleigh, NC

AAS Office Systems Technology

Shaw University, Raleigh, NC