Human Resources Key Account

Franchesca Flemming

Van Alstyne, TX ***** 469-***-**** **********@*****.***

Objective An opportunity capitalizing on my record of outstanding performance in diverse positions

of responsibility within the business world, with demonstrated expertise in:

· Sales/key account management · Administrative management

· Staff training & supervision · Project planning & leadership

· Human resources: ADA, recruiting/hiring, and records management.

Business · Combine an outgoing, articulate manner with superb communication and rapport-

Strengths building skills; adept at energizing others towards a common goal.

· Bring the persistence, exacting standards, and organizational skills necessary to get the

job done right, on time, whether as an individual or in a team-oriented environment.

Support Executives in all administrative needs.

· Adaptable, quick learner. Enjoy mastering new skill sets and job responsibilities.

Business Background

Tenet Healthcare July 2021 to May 2024

ADA COORDINATOR

Open, maintain and close ADA Accommodation Cases. Communicate effectively, both orally and in writing to employees, HR Representatives, Case Managers, Executives, Physicians and Nurses. Mastered understanding and following specific instructions and procedures to ascertain ADA eligibility. Maintain HIPPA confidentiality of records and information. Implementation of data entries. Utilizing office software including WorkForce, ManageEngiine, HRMS and Self Service. Worked closely with LOA Representatives, including compiling cases for 12-mo. Legal Review and Separation.

CBRE, Inc. (Covid-19 RIF) 2015 – May 2020

SR. ADMINISTRATOR

Reported to Chief Digital and Technology Officer of Global Workplace Services and one SVP in Dallas Office; and one Senior Vice President and 3 Directors in diverse States. Created and initiated correspondence conducted research; attended Global Platform as a Service monthly meetings, gathered and prepared Power Point presentations from participants around the world to view via Webex and Zoom. Prepared monthly expense reports; scheduled and maintained calendar of appointments and events, and travel itineraries and coordinate related arrangements, set up catered meetings. Managed passports, visas, TSA membership. Recruited interns and onboard all D&T new hires including top Executives, both for Dallas office and offices in US, Canada, Belgium, and Great Britain using Taleo system. Once background check has cleared, tasks in Taleo are performed including I-9 verification for US and International employees. Ordered computers and software programs as required, processed fobs, building and parking or DART access cards, fitness center access, ordered corporate credit cards, as appropriate. Conducted initial internal Orientation on what new hires can expect from CBRE and what CBRE expects of them. All information is confidential.

MV Transportation, Inc. 2012 – 2015

HR & Diversity Outreach Coordinator

Lead in recruiting, planning and implementation of outreach activities for both field and corporate functions to meet MV’s Equal Employment Opportunity and Affirmative Action obligations as a Federal Contractor as well as MV’s obligation to the US Dept of Transportation outlined by the FTA. Duties included partnering with local organizations such as state workforce agencies, diversity organizations, universities, etc., to post job opportunities to outreach candidates including minorities, women, veterans and people with disabilities; working with Dir of Talent Acquisitions to coordinate recruiting efforts at job fairs, and conventions; coordinate interviews with Management and C-Level candidates including travel and scheduling; working with divisions (200+) to ensure job listings are in compliance in relation to listing and outreach requirements; assisted in start-ups, recruiting, onboarding and processing new applicants; and conducting orientations.

Executive/Personal Assistant to CEO

Extensive travel arrangements – domestic and international flights, hotels, black car services, etc. Maintained passport renewals, prepared and submitted visa forms, etc. Maintained calendars for CEO and executive team. Prepared three sets of monthly expense reports, accounting: made payments, kept running balances; maintained renewal of all licenses, club and various other memberships and subscriptions. Set up Board meetings held in Office as well as out of State; prepared Board books. Set up bi-annual Safety meetings for 160 GMs and helped run (3 days each) at hotels near DFW. Set up conference calls. Oversaw and managed office needs. Worked with building management with administering Access Cards for all employees, training to adhere to building policies. Helped new employees adjust to new roles, gave orientation on MV’s mission and expectations. Heavy verbal and written communications.

The Warrior Group, Inc. (7/29-9/30/11 assigned by Imprimis; hired 10/3/11) 2011 – 2012

Executive Assistant to CFO/HR Director, COO & Controller

Prepared Minutes for Executive Management, Staff and Team Meetings; scheduled meetings, luncheons and events on and off-site; recruited and onboarded new employees; conducted orientation; trained new staff; supervised Office Coordinator/Receptionist and Office Files & Contract Clerk; participated in securing grant from the City of Dallas for Heart of a Warrior (HOAW) nonprofit foundation; participated in administrative and volunteer work for HOAW Golf Tournament fundraiser; prepared expense reports for Executives; processed payroll and PTO on semi-monthly basis; made travel arrangements; oversaw general office management; attended off-site meetings as representative for The Warrior Group.

High Profile Staffing, Inc.

Assignment: X-Chem / Terra Services Mar – Jul 2010

Executive Assistant / Human Resources

Worked with Contracted HR Director in growing this division from 200 to 400 employees. Recruited nationwide for positions in Arkansas, Louisiana, Pennsylvania and Texas. Posted positions internally, externally, and through Monster. Tracked applicants through Peopleclick. Screened and scheduled interviews. Coordinated travel arrangements for applicants and hiring teams. Checked applicant references, performed background checks and drug screenings. Prepared and extended job offer letters. Scheduled weekly meetings with on-boarding team. Maintained on-boarding log on shared drive. Set up offices for HR team, ordered supplies and performed other duties as required.

Methodist Richardson Medical Center (formerly Richardson Regional Medical Center) 2007 – 2010

Executive Assistant / Office Manager / Administration

Directly report to CFO and support CEO & CNO in Administration. Maintain all hospital contracts; manage calendars; make travel arrangements; work with Joint Commission Preparation Team; process all employee payroll actions, merit reviews and terminations; setup meetings and take minutes for Board subcommittees; setup and take minutes for RRMC’s Management Council Network; prepare daily patients rounding schedule for all directors and managers; order supplies; member of NODA (no one dies alone) sitting with and comforting dying patients who have no family members.

CEU Coordinator / Case Management

Set up bi-weekly continuing education luncheons for Nurses and Social Workers with all extended care facility vendors; make sure vendors receive their badges from VCS (Vendor Credentialing Services), a JCAHO vendor compliance program.

Guest Relations Representative – Interim

Processed complaints from patients and/or family members regarding quality of care or financial issues and resolved in a timely manner and documented within the system for review by regulators.

NewStart Promotions 2005 – 2007

Sales Director / Co-Founder (Kiosk Sales)

Co-Partner with area retail stores to promote newspaper subscriptions with new and returning customers. Trained, hired, and terminated contractors; submitted weekly turn-ins and prepared weekly payroll. Contracted with one daily newspaper and one business journal.

Nielsen Media Research - Dallas, Texas 1997 – 2005

Executive Admin Assistant / Office Manager / Membership Representative (Recruiting)

Reported directly to the VP & Southern Regional Manager. Multiple customer, administrative and HR/staffing responsibilities for this regional sales office providing customized media data to broadcasters and advertising agencies within a five-state area:

· Manage a seven-person administrative team. Includes training, individual assignments, setting of performance standards, conducting annual reviews, and any necessary corrective actions.

· Manage all staffing and HR functions, including recruiting, resume evaluation, interviewing, candidate selection, new-hire orientations, and HR records management.

· Support and coordinate the daily activities of the region's five outside sales representatives.

· Responsible for negotiation, finalization and due-diligence audits of all advertising agencies, television stations and group stations owners contracts, as well as upselling clients on added levels of service, management of client relationship, and client issue-resolution.

· Research and analyze negative trends in client channel viewership and educate their management regarding the movement of demographic categories to competitors' programming.

· Lobbied corporate HQ for automation of client accounting, billing and purchase-tracking, and was member of the three-person corporate team which defined system features and functionality; software now implemented company-wide, to great success and increased client satisfaction.

· Played key role in the Dallas office ranking as Neilsen's #1 sales producer, due to increased ad agency sales, for two consecutive years (among 10 sales offices nationwide).

Education & Professional Skill Sets/Associations

· B.A. in Psychology, minor in Sociology & emphasis in Business, Oakwood College/University,

Huntsville, Alabama.

· Software: highly proficient in Windows, Word, Excel, PowerPoint, and Outlook; SmartDraw, Oracle

· Type 80 wpm, 10-Key Touch

· Member, Executive Women International; scholarship fundraiser, Dallas Chapter 2003-2005.

· Notary for State of Texas, exp 12/31/2023.

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