Customer Service Medical Records

SANAE RIDOUANI

*********@*****.*** 401-***-**** North Providence, RI 02911

Summary

Enthusiastic worker that communicates positively with physicians, office staff and patients. Polished and hardworking, willing to go extra mile to complete tasks.

Skills

• Calm and Professional Under Pressure

• Teamwork and Collaboration

• Multitasking and Prioritization

• Billing

• Coding CPT

• Upbeat and Positive Personality

• HIPAA Compliance

• Appointment Scheduling

• Coding ICD_10_CM

• Coding ICP_10_PCS

Experience

Customer Service Associate Aroba Company - Warwick, RI 01/2008 - 01/2010

• Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

• Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines. Medical Records File Clerk Miriam Hospital - Providence, RI 01/2010 - 01/2011

• Maintained complete confidentiality in accordance with organization and legal requirements.

• Pulled patient charts for upcoming appointments.

• Organized patient charts, gathering medical histories, lab results and consents.

• Retrieved medical charts for healthcare staff for filing in medical records.

• Supported administration staff with records requests to support patient care.

• Scanned and validated medical records for upload. Customer Service Associate The Corner Store - Providence, RI 01/2011 - 01/2013

• Upheld quality control policies and procedures to increase customer satisfaction.

• Addressed inquiries, resolved customer issues and managed customer relations.

• Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.

• Promoted brand and marketing campaigns to create interest with customer.

• Operated multi-line phone system and online messaging system to communicate with customers.

• Maintained customer privacy and protected company operations by keeping information private and confidential.

Education and Training

Mohamed 5 University Morocco

Some College (No Degree): English Language And Literature PURDUE GLOBALE UNIVERSITY USA

Graduate (medical billing and coding)

Languages

French

Arabic

English

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