Customer Service Support Specialist

Work Experience

Shipping and Receiving

Juliens a lifestyle store - Uvalde, TX

August 2023 to Present

• responsibilities were to prepare outgoing and receiving incoming shipments

•organizing inventory for easy retrieval as new orders come in, reviewing incoming and outgoing shipment schedules to maintain productive operations and documenting damages to inventory Assembly Line Worker

Safco Products Company - Milford, IA

July 2022 to June 2023

•While working at Safco I learned a significant amount of job duties. I worked the ship out dpt where we assembled all types and sizes of parts (office furniture) pancaked and sealed for delivery. •The last two months at Safco their sister plant in Georgia was shut down. Safco sent me and a several other employees to Delmira "Delmie" Fernandez

Customer Support Specialist

Uvalde, TX 78801

*******@*****.*** +1 210-347- 0123

Objective:

Experienced customer service professional with a background in e-commerce and a strong focus on delivering excellent customer experiences. Skilled in communication, problem-solving, and managing my own online Shopify store. learn how to build chairs. I had to learn quickly because I then had to return to Iowa and train others on how to do it.

Assembly Worker

EPS - Graettinger, IA

April 2022 to June 2023

•Wall builder and door hinge installer

Customer service agent

Conduent - San Antonio, TX

November 2021 to March 2022

• Answer inbound calls. Use computers to lookup information on the database to help resolve customer's issues they are having at that time. If not able to resolve customer's issue within a reasonable matter then transfer call to supervisor to better assist them.

• Assisted with trouble-shooting to make sure it's not a hardware or software problem that needs immediate assistant.

• Setup repairs or replacement for customer's in a timely matter. Medical Assistant

Modern Vascular - San Antonio, TX

March 2021 to September 2021

• Scheduling appointments for patients using various software programs• Communicating with patients• Dealing with patient queries• Documenting vital signs and managing patient-related paperwork• Handling general office management tasks• Ordering and managing supplies and keeping track of inventory• Working on a reception desk in a clinic• Providing a professional welcome to patients as they arrive• Provided patient care• Performed blood draws• Taking medical histories• Assisting doctors and nurses during procedures• Checking patients’ blood pressure and vital signs• Simple wound care and changing dressings Patient Service Specialist

Community Health Development - Uvalde, TX

May 2019 to March 2021

•Greet and screening all incoming patients scheduled for appointments with multiple doctors and providers

•Scheduled appointments in EHR patient management system (walk-ins, scheduled appointment, call-ins, etc.) according to protocol.•Maintain daily sign in log.•Perform other job duties as assigned•worked in clinics pharmacy as cashier.Also worked with the insurance marketplace as assister for clients Activation specialist/receptionist

Office Ally, Inc. - San Antonio, TX

August 2018 to March 2021

•Receptionist/ data entry

SALES CONSULTANT

NORTHSIDE FORD - San Antonio, TX

February 2018 to March 2021

•Customer service and Auto sales,closing sales, meeting and greeting, building repor, following up, cold calling,

(CNA & Restorative Aide)

Senior Health Care center - San Antonio, TX

2013 to 2018

•Provide high-quality patient care, acute-care, rehabilitation, home-healthcare and nursing-home settings. Hospice aide

Uvalde Memorial Hospital (Hospice) - Uvalde, TX

2012 to 2013

Certified Nurse Assistant (CNA)

Amistad Nursing Home and Geriatric Center - Uvalde, TX 2007 to 2013

CUSTOMER SERVICE REP/ASSISTANT MNGR

PRONTO TAX & INSURANCE - Houston, TX

2006 to 2007

•supervised store. sold accounts. Maintain billing and collections records. •Responds to all customer inquiries and complaints. •Called customers for payment reminders and renewals. CUSTOMER SERVICE REP/ASSISTANT MNGR

AAAA INSURANCE - Houston, TX

2005 to 2006

•supervised store. sold accounts. Maintain billing and collections records. •Responds to all customer inquiries and complaints. •Called customers for payment reminders and renewals. Nurse aide

Cedar Hills Geriatric Center - Camp Wood, TX

2000 to 2005

EDUCATION

•Associate's Degree in Medical Assisting

•Career Point College, San Antonio, TX

November 2013 – July 2014

SKILLS

•Customer Service & Support •Shopify Store Management •Product Design & Marketing (Canva, Creative Fabrica) •Social Media Ads (Pinterest, TikTok, Facebook, Instagram) •Microsoft Office & Google Docs •Fluent in English & Spanish

CERTIFICATIONS

•Certified Nursing Assistant (CNA) •CPR & AED Certified •Certified Medical Assistant

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