High School Customer Service
Resume:
MACKYNZIE
SMITH
******.*******@*****.***
Choctaw, OK 73020
I graduated from Del City High School on the honors roll, while also being very involved, and a student athlete. I worked a full time job, sometimes even two, while completing my associates degree at Rose State College. I have a great amount of experience in customer service, cash handling, even over the phone etiquette and experience. I'm very quick at achieving new skills, and with each job there will always be more challenges to overcome, which turn into lessons that will help me excel in my career.
PROFESSIONAL SUMMARY
ACCOMPLISHMENTS
• Junior National Honor Society 7th & 8th Grade
• Junior National Honor Society Officer
Kerr Middle School Student Council (first class to bring back student council).
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• 8th Grade Student Council Officer
• Graduate in National Honor Society
• National Honor Society Officer 9th - 12th Grade
• Class Officer 9th - 12th Grade
• Student Council Officer 8th - 12th Grade
• District 9 President 12th Grade
• High school Student Athlete 9th - 11th
• Athletic Trainer Student Aide 9th - 12th Grade
• Honors Roll College Graduate
• Vice President Honors Roll College Graduate
• Business Department Student of the Year
Tinker Federal Cu - Teller
Tinker Air Force Base, OK • 06/2024 - Current
Eagle One Pizza - Cashier Manager
Lexington, OK • 09/2023 - 05/2024
WORK HISTORY
Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
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Disbursed cash and checks accurately while maintaining security of cash drawers.
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Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
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• Processed customer transactions promptly, minimizing wait times. Reduced cash discrepancies by consistently monitoring cash registers and conducting periodic audits.
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Kept orderly and accurate accounting records by monitoring sales documentation.
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Evaluated employee performance and conveyed constructive feedback to improve skills.
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SKILLS
• Professional and Courteous
• Administration and Reporting
Customer Relationship
Management
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• Business Development
• Merchandise Display
• Cash handling and management
• Recruiting and Hiring
• Staff Training
• Cash Register Operation
• Cash handling expertise
• Customer Complaint Resolution
• Time Management
Negotiation and Conflict
Resolution
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Rose State College
Oklahoma City, OK • 07/2023
Associate Of Applied Business:
Business Administration
Del City High School
Del City, OK • 05/2021
High School Diploma
EDUCATION
Eagle One Pizza - Cashier Team Lead
Midwest City • 05/2021 - 05/2023
Dick's Sporting Good - Retail Cashier
Midwest City, Ok • 06/2022 - 10/2022
Collaborated closely with other department managers to ensure seamless operations across all store areas.
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Enhanced team productivity by delegating tasks and setting clear goals for cashier staff members.
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Assisted in recruiting new talent by participating in interviews, onboarding processes, and providing mentorship as needed.
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Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
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Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
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Created employee schedules to align coverage with forecasted demands.
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Maintained up-to-date knowledge of industry trends and best practices in order to implement optimal strategies for improved store performance.
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Built positive relationships with customers to increase repeat business.
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Conducted regular inventory checks on point-of-sale materials, ensuring availability of necessary supplies for smooth functioning of the cashier area.
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Demonstrated a high level of initiative and creativity while tackling difficult tasks.
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Demonstrated respect, friendliness and willingness to help wherever needed.
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Applied effective time management techniques to meet tight deadlines.
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Identified issues, analyzed information and provided solutions to problems.
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• Worked effectively in fast-paced environments.
Demonstrated leadership skills in managing projects from concept to completion.
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Developed strong communication and organizational skills through working on group projects.
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Strengthened communication skills through regular interactions with others.
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Proven ability to develop and implement creative solutions to complex problems.
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• Worked flexible hours across night, weekend, and holiday shifts. Acted as a team leader in group projects, delegating tasks and providing feedback.
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• Worked well in a team setting, providing support and guidance.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Led cashiers and associates in providing thoughtful customer service. Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
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• Increased customer loyalty and retention.
Maintained current knowledge of store promotions and highlighted sales to customers.
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J'Lilly's - Retail Team Lead
Nicoma Park, OK • 04/2022 - 08/2022
Marshall's - Cashier Team Lead
Midwest City, Ok • 05/2022 - 06/2022
• Sold credit cards to customers, and helped
reach daily goals.
Provided excellent service through active listening skills, addressing customers'' needs effectively .
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Maintained presentable customer areas with diligent cleaning and proactive recovery management.
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Delivered consistently accurate orders, special requests and menu alterations.
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Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
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Collaborated with management to develop strategic plans for improving store performance and reaching sales targets.
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Resolved escalated customer complaints with diplomacy, preserving the company''s reputation for excellent service.
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Implemented operational improvements that increased overall efficiency while maintaining quality standards.
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Assisted in recruitment efforts, interviewing potential candidates and selecting top talent for the team.
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Interacted well with customers to build connections and nurture relationships.
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Served as a key liaison between departments, facilitating effective communication and coordination on critical matters.
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• Led cashiers and associates in providing thoughtful customer service. Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
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