Human Resources Employee Relations
Resume:
Krystala Cross
Cibolo, TX
**********@*****.***
Professional Summary
With multiple years’ experience as both a strategic and “hands-on” HR leader, I am a collaborative, visionary business partner who utilizes a disciplined and flexible problem- solving approach that balances business goals with employee needs. Experienced in HR Management and Director of Administration roles.
Employment History
Human Resources Manager
Davies Group (Davies acquired IAS Claim Services)
March 2020 – September 2024
Responsibilities and Duties:
Change Management
• Manage an HR team to develop, enhance, and implement policies, procedures, and best practices to drive consistency and efficiency at the company and division levels.
• Liaise between US leadership, on-site management, and individual team members to align the business units and foster a high-performance culture.
• Provide policy guidance
Employee Relations
• Work closely with senior management and employees to enhance working relationships, increase productivity, and improve retention in diverse working environments.
• Identify, clarify, manage, and resolve complex employee relations issues; coach supervisors to identify and address early to prevent future escalations when possible.
• Oversee employee disciplinary actions and terminations; conduct effective, thorough, and objective investigations when applicable; evaluate options, implement solutions, and document correspondence throughout the process.
• Conduct employee investigations.
Recruit, Retain, and Train
• Collaborate with the hiring team to drive the talent acquisition process, including recruitment, interviewing, hiring, and onboarding of qualified applicants.
• Enhance performance and engagement by advising, training, and coaching supervisors in employee relations best practices, strategies, and resolutions to reduce turnover and/or absenteeism.
• Monitor turnover reports; identify trends and offer suggestions for improvement to management.
• Manage offboarding process including preparation of employee separation notices and related documentation, network access termination, and exit interview process across multiple states.
Compensation, Benefits, and Compliance
• Oversee leave of absence process to ensure compliance while meeting employee needs.
• Maintain compliance with federal, state, and local employment laws and regulations; review policies and practices to maintain compliance and best practices.
• Complete mandated regulatory compliance filings and reporting within guidelines; administer and file requests within state/federal guideline requirements including FMLA, ADA, LOA, OSHA, EEOC, etc.
• Act as local point of contact for company benefits; liaise with Director of Group Benefits for company and/or group-offered benefits.
• Develop compensation plans
Director of Administration
IAS Claim Services (IAS Acquired by Davies Group in March 2020) San Antonio, TX
March 2010 - March 2020
Responsibilities and Duties:
• Managed the staffing process, including recruiting, interviewing, hiring, and onboarding.
• Oversaw background check processes for W2 employees and 1099 contractors.
• Directed employee orientation and development.
• Administered benefit enrollment and maintenance.
• Developed and documented policies.
• Handled employee relations, compensation, and benefits administration.
• Ensured employee safety, welfare, wellness, and health.
• Provided employee services and counseling.
• Developed training materials and performance management programs to help ensure employees understand their job responsibilities.
• Ensured the organization's compliance with local, state, and federal regulations.
• Implemented human resources strategies by establishing department accountabilities, including talent acquisition, staffing, employment processing, compensation, health and welfare benefits, training and development, records management, safety and health, succession planning, employee relations and retention, AA/EEO compliance, and labor relations.
• Managed human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions; maintaining compensation; determining production, productivity, quality, and customer-service strategies; designing systems; accumulating resources; resolving problems; implementing change.
• Developed human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances; aligning monetary resources; developing action plans; measuring and analyzing results; initiating corrective actions; minimizing the impact of variances.
• Supported management by providing human resources advice, counsel, and decisions; analyzing information and applications.
• Guided management and employee actions by researching, developing, writing, and updating policies, procedures, methods, and guidelines; communicating and enforcing organization values.
• Complied with federal, state, and local legal requirements by studying existing and new legislation; anticipating legislation; enforcing adherence to requirements; advising management on needed actions.
• Updated job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
Job Title: Regional Operations Manager
Company Name: Henry Schein Dental
Location: San Antonio, TX
Dates of Employment: 2004 - 2009
Responsibilities and Duties:
• Provided team building and leadership to drive market share in assigned geographic area, in line with profitability goals and objectives.
• Supported and oversaw all phases of field sales within the specific region through information, communication, teamwork, and training & development of new team members.
• Collaborated with the Zone General Manager to provide one-on-one leadership and training for all sales TSMs in the regional area, emphasizing career development.
• Increased market share within the region through internal growth (expanding current TSMs growth) and external growth (actively recruiting additional competitive and rookie team members) and conducted customer sales appointments and co-travel with regional FSCs as directed.
• Managed customer and vendor relationships and assisted sales TSMs in building and maintaining these relationships, including management and attendance at local sales meetings, regional conventions, and zone/national meetings as directed.
• Oversaw the administration and implementation of all regional marketing programs.
• Provided accurate regional sales forecasts for all sales groups.
• Conducted quarterly one-on-one meetings with all sales TSMs to establish goals, review progress, and implement strategies for successful penetration of customer bases.
• Managed and resolved Regional TSM issues and concerns in a professional and diplomatic manner, supporting these issues with appropriate documentation and requesting the assistance of Human Resources when necessary.
• Regularly coached and counseled Regional Operations Managers, sales teams, and other regional TSMs towards attaining performance and career goals.
• Managed the recruiting, selection, and training of regional sales TSMs.
• Participated in special projects and performed other duties as required. Education
Field of Study: Business Management
University Name: West Texas A&M University
Location: Canyon, TX
Dates of Attendance: 1991 - 1993
Skills
• Leadership
• Employee Relations
• Talent Acquisition
• Change Management
• Policy Development
• Performance Management
• Training and Development
• Compliance with Employment Laws
• Strategic Planning
• Conflict Resolution
• Compensation and Benefits Administration
• Payroll
• Team Building
• Vendor Relationship Management
• Human Resources Strategy
• Financial Strategy Development
• Recruitment and Onboarding
• Employee Safety and Wellness
References
Laurie Richoux - Senior Vice President HR Claims Solutions – Davies Group 512-***-**** / ******.*******@**.******-*****.***
Kenneth Defnall – President – Davies Group
251-***-**** / *******.*******@**.******-*****.*** Joshua Bradshaw – Senior Vice President – Davies Group 251-***-**** / ******.********@**.******-*****.*** Charles Skrobarcek – Director of Finance and Accounting – Davies Group 210-***-**** / *******.**********@**.******-*****.*** Aubrey Sumlin– Manager of Shared Services – Davies Group 251-***-**** / ******.******@**.******-*****.***
Contact this candidate