Data Analyst Customer Service

Ericka Hinton

**** ***** **,

Tinley Park, IL ***77

773-***-**** ************@*****.***

WORK EXPERIENCE

University Health Services, Chicago, IL

Data Analyst Apprentice for an

Occupational Health Outreach Program

February 2022-August 2022

● During COVID crisis the daily quest was to remain up to date with COVID surges in the hospital and university campus.

● Medical Coding and Billing

● Keep records of client needs and preferences and all services provided BEG Style, Chicago, IL

Owner/Operator

License Cosmetologist, Stylist and Educator November1998 -Present

● Build and maintain relationships with clients by providing attentive care and customer service.

● Perform consultations with clients to assess their hair needs and create proper treatment plans.

● Handle all booking and services for a very diverse clientele.

● Keep records of client needs and preferences and all services provided.

● Sterilized equipment and clean work areas.

● Treat the hair to maintain and improve its appearance, using specialized techniques and products, such as conditioners and treatments.

● Informed staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.

● Monitored operations to ensure compliance with applicable health, safety, or hygiene standards.

● Responded to customer inquiries or complaints.

● Participated in continuing education classes to maintain current knowledge of industry. EDUCATION

Rasmussen University Graduated November 2021

Mokena, IL

SKILLS

• Interpret data, analyze results using statistical techniques and execute corresponding reports.

• Identify visual data mapping strategies for use in COVID-19 response activities.

• Identify methods to optimize current EMR and databases including Agility, Immuware, and REDCaps.

• Develop tools, in compliance with HIPPA regulations, for sharing data and reports across a remote and on- site workforce.

• Identify opportunities and methods for electronic submission of reports and invoices to existing data warehouses.

• Acquire data from primary or secondary data sources and maintain databases/data sets.

• Strong business acumen includes managing people, conflicts, and other intricacies of operations.

• Highly focused, skilled at gathering and transferring feedback into actionable insights to generate revenue and for process improvement.

• Ensures accurate, timely, and appropriate assignment of ICD-10, CPT/HCPCS,

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