Customer Service Business Operations

Celeste Chavez

575-***-**** • ****************@*****.*** • Las Cruces, NM 88001

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration. Always ready to work especially in new environments.

Summary

Skills • Active listening

• Organizational skills

• Conflict resolution

• Communication

• Friendly

• Active worker

• Records Organization and Management

• Team Leadership

• Goal Setting

• Customer Service Management

• Employee Motivation

• Decision Making

• Management Team Building

• Teamwork and Collaboration

• Multitasking and Prioritization

• Relationship Building

• Strategic Planning

02/2024 - Current

Stocker, Walmart, Deming, NM

06/2022 - 04/2024

Cinema Manager, Starmax Luna County, Deming, NM

10/2020 - 02/2024

Home Health Care Provider, Ambercare Hospice, Deming, NM Experience

• Received and processed incoming shipments of merchandise.

• Recorded quantity, type and value of materials or items received.

• Stocked shelves with newly arrived products.

• Inspected stock for damage or defects and reported issues to management.

• Organized storage areas for efficient use of space. Provided customer service by answering questions about product location, price and availability.

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Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

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Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

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Completed thorough opening, closing and shift change functions to maintain operational standards each day.

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Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.

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• Created effective business plans to focus strategic decisions on long-term objectives.

• Maintained clean and well-organized environment for client happiness and safety.

• Supervised medication administration, personal hygiene and other activities of daily living. 07/2020 - 04/2022

Housekeeper, Holiday Inn Express Hotel, Deming, NM 02/2018 - 01/2019

Waitress, Cactus Cafe, Deming, NM

• Dressed, groomed and fed patients with limited physical abilities to support basic needs.

• Helped clients stay happy and healthy by providing mental and emotional support. Aided with mobility and independence for disabled individuals and continually monitored safety.

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• Prepared meals and snacks to meet individual nutritional requirements.

• Planned, prepared or served meals to patients according to prescribed diets.

• Vacuumed floors and dusted furniture to maintain organized, professional appearance.

• Used cleaning chemicals following proper guidelines.

• Cleaned building floors by sweeping, mopping and scrubbing.

• Maintained and organized cleaning supplies stock.

• Interacted pleasantly with clients and guests when performing daily duties.

• Greeted customers, answered questions and recommended specials to increase profits. Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.

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• Presented food and beverages to guests at tables. Communicated with kitchen staff to stay updated on item availability and customer wait times.

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• Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.

• Set up tables in between patrons to reduce wait times. 05/2021

High School Diploma

Deming High School, Deming, NM

Education And

Training

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