Customer Service Account Maintenance

Jose Santos Ventura

*** ***** **** ***** ** ***51 *******************@*****.*** 817-***-****

Career Objective

To obtain a career with a growing company where I could gain and continue to use my customer service skills. I am a highly motivated, dependable and goal oriented individual. Recognized for strengths in account maintenance, problem solving, staff support, collaboration with internal and external customers and management skills. Motivated by working in a fast paced environment and am willing to accommodate my schedule to help achieve business needs\goals.

Employment

Server 2010- Current

Darden - Olive Garden Irving, TX

My role as a server is to achieve member satisfaction and providing quality\ perfect service. Not only do I serve our guest but ensure that their accommodations are being met. I meet the requirements for business standards, preparation and food handling. Understanding that collaboration is a must and being available to assist with any situation that may arise. I am emotionally intelligent and can identify our guest needs and execute them in a timely fashion.

Sales Agent 2011- 13

Fit For Life Fort Worth, TX

Duties for this role in include servicing our members in taking their bio- metrics, assisting with enrollment and account maintenance. This business is a privately owned establishment with a friendly and family atmosphere. My goal is to ensure the safety of our guest and being readily available to provide guidance with any questions or concerns. In addition, I assist management in running a safe, fun, reliable and customer oriented business. I strive to

BANK OF AMERICA.. from.2017 to 2019

File and pull mortgages loans from specific file location within two different vaults. Pushing and pulling filing carts able to lift minimum of 30 pounds preparing files for shipments wich require attention to details to have them in specific ordered the manifest. Perform quality check on notes to validates specific data requirements are met on the documents. Scanning and.. I performing data bump analysis to ensure collateral files/ master pools .perform quality check within the vault to validate loans are filed in corre

References Available Upon Request

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