Customer Service Data Entry
Resume:
Anaiah D. Wiley, CPT(AAH), CET
**** ******* **** **. **** Worth, TX 76179
***********@*****.***
SKILLS:
Educated and results-oriented Phlebotomist & EKG technician offering exceptional training and field knowledge. Data entry, customer service oriented, conflict resolution, detailed oriented.
CERTIFICATIONS:
National Certified Phlebotomy Technician, CPT (AAH) - #10144276 – 2023
National Certified EKG Technician, CET - #10160742 - 2024
EDUCATION:
CMJ Medical Services, LLC - Phlebotomy training - Certified Phlebotomist Technician
CMJ Medical Services, LLC – EKG training – Certified EKG technician
Hollenstein Career and Technology Center (EMS-ISD) - Extensive EKG/Phlebotomy program - 08/2019 to 05/2021
●Extensive hands-on training/experience performing proper Phlebotomy technique & customer service to the community volunteers that came in daily to act as patients. Verify patient (volunteers)
●Drawing blood from patients (volunteers) as trained. Ensure proper order of draw was used. Asking questions and referring to patient armbands as trained. Educating patients on the procedure as trained
●Assisting other phlebotomist in drawing blood samples on community volunteers. Maintaining the integrity of samples as trained. Ensuring the labels are properly secured as trained.
EXPERIENCE:
Baylor Scott White Hospital - 1650 W College St Grapevine, TX 76051 – Host
Delivers patients’ meal trays and food items in assigned areas according to established procedures, quality standards, sanitary food service practices, and universal precautions.
Greets patients in a courteous and professional manner and offers assistance with meal trays according to established procedures.
Communicates relevant information in a responsive manner to personnel in other departments to ensure quality patient care.
Identifies patients correctly by checking bed/wrist identification against the name written on the patients’ menu.
Maintains floor stock inventories, as assigned, and restocks cart daily. Maintains sanitation of floor supplies stock cart.
Makes recommendations for nourishments to clinical staff.
Creative Styles by Tonya, LLC – 08/2019 thru present – 2400 W. Pioneer Pkwy, Pantego TX 76013 – Assistant
• Greeting and welcoming customers in a friendly and professional manner, • Tending to customer needs, inquiries, and complaints. • Informing hairdressers and beauticians about customer appointments and requirements.
• Managing phone calls, emails, deliveries, and office inventory. • Ensuring that the reception area is kept clean and professional. • Assisting with marketing and sales by providing customers with information on promotions and new products and services. • Performing administrative tasks such as filing, updating records, and process/logging transactions & issuing receipts.
Braum’s – 4/2020 thru 9/2020 – 6401 Lake Worth Blvd, Lake Worth, TX 76135 – Crew Member
• Help with kitchen duties such as preparing food and at the front counter helping customers through the ordering process.
• Additional job duties included operating a cash register, running the drive-thru, preparing dessert and other menu items as the customer requested, cleaning the restaurant, and completing other assigned tasks.
AMC Theater – 12/2018 thru 11/2019 – 220 East Third Street, Fort Worth, TX 76102 Crew Member
• Exhibit excellent guest service skills. Answer guest questions courteously and accurately or quickly direct them to the appropriate resource. • Ability to effectively multitask as needed, including but not limited to greeting guests, tearing, and scanning tickets, checking IDs, directing guests, and answering guest questions.
• Demonstrate consistent and effective sales techniques by meeting expectations for loyalty card sales, suggestive selling, upselling, merchandising, and sampling. • Ensure the security of all cash, receipts, and tickets.
• Enforce the movie ratings system courteously and effectively. Uphold "zero tolerance" policy regarding ID checking.
• Clean and maintain the exterior and interior areas of the theatre including auditoriums, restrooms, lobbies, concession areas, and box office areas. • Perform nightly custodial duties as necessary, including but not limited to vacuuming, mopping, seat-cleaning, sanitizing restroom fixtures, etc. • Perform daily stocking and maintenance duties. • Ability to work & meet deadlines with minimal supervision. • Assist with other Crew functions & perform other duties as directed.
Babysitter – 01/2016 thru Present – Various Locations as needed.
●Providing care and entertainment to children in their home. Maintaining my CPR qualifications.
●Helping children with their homework and tutoring them as needed. Preparing and giving meals and snacks to children. Changing diapers, bathing children and putting them to bed. Maintaining the safety and cleanliness of the home and the children. Transporting children to and from school and other activities.
●Following the parents' or guardians' instructions and schedules
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