Customer Service A Team

Mamadou Dalan Ba

**** **** *** **** ****** Apt. *J, Brooklyn NY 11212 • 347-***-****• *******@*****.*** OBJECTIVE

An enthusiastic and hardworking individual who is goal oriented and has a drive to succeed. A proven ability to efficiently work independently as well as part of a team.

EDUCATION Medgar Evers College Attending

Bachelor

EXPERIENCE

Shake shack, NY, NY

Manager

February 17, 2021-April 15, 2024

- Managed and led a team of 10-15 employees, including hiring, training, scheduling, and performance evaluations.

- Ensured exceptional customer service by addressing and resolving customer complaints and feedback promptly.

- Handled cash management, including daily cash reconciliations, banking, and preparing financial reports.

- Ensured compliance with health and safety regulations, maintaining a clean and safe environment for both employees and customers.

- Addressed and resolved operational issues efficiently, ensuring minimal disruption to service.

- Prepared and presented weekly and monthly reports on sales, labor, and operational metrics to senior management.

Amazon Prime, Williamsburg, NY

Shopper/Trainer/Solver November 19, 2019 - 2021

● Responsible of shopping assigned orders in an organized and timely fashion

● Responsible of monitoring shoppers orders to not exceed given due time

● Responsible of limiting congestion during order staging or driver pickup to maintain standard order

● Responsible of directly solving any shopper or driver issues as instructed

● Instructs newly hired employees by discussing various work policies, benefits, and the standard work procedure.

Ups, NY, NY

Driver Helper November 13, 2020 - January 10, 2021

● Help driver unload and deliver packages on time

● Scan various packages as instructed by driver

● Assist in package arrangement and overall truck organization to fulfill drop offs in a timely and orderly fashion

Brooklyn Ascend High School, BROOKLYN, NY

Building Culture Associate July 2019-August 2019

● Assisted in the preparation of the school: bulletin board completion; verified locker assignments; prepared and organized supplies for staff and students; assisted in visual culture design and creation of classrooms

● Assessed and provided feedback for staff ideas on students initiatives

● Prepared powerpoints to be used for student advisory throughout the academic year Brownsville Community Justice Center, BROOKLYN, NY Event Coordinator October 2017-January 2018

● Facilitated outreach to community leaders for support

● Collaborated with colleagues to coordinate, plan and execute upcoming events

● Provided customer service and assistance to event patrons regarding activities taking place

SKILLS

● Leadership & Team Management

● Customer Service

● Cash Management

● Food Handler Certification

● Logistics and Organization

● Foreign Languages: French, Fulani, & Wolof

● Microsoft Office Proficient

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