Customer Service Administrative Support

NAKEDRA GREER

***- ***-**** *********@*****.*** Jackson, MS 39211

PROFESSIONAL SUMMARY

Adept at navigating complex customer service scenarios, my tenure at Sedgwick honed my ability to manage a high volume of claims, showcasing my organizational skills and attention to detail. Renowned for exceptional verbal and written communication, I excel in both administrative support and using software like Microsoft Office, ensuring efficiency and client satisfaction. EXPERIENCE

Recovery Claims Associate, Sedgwick, February 2023 - Present Remote

Developed strong customer service skills to effectively communicate with clients and resolve complex issues.

Successfully maintained records of claim documents such as contracts, invoices, and receipts. Efficiently managed a high volume of claims in accordance with company policy and procedures. Reviewed police reports or physical property damage to determine extent of liability. INTAKE COORDINATOR, Essentia Health, August 2021 - May 2022 Remote, US

Oversaw the daily operations of the DME department, including but not limited to arranging equipment shipments, collaborating with insurance companies, and verifying all necessary documentation needed to process orders

Maintained communication with customers to ensure satisfaction and retention Maintained knowledge of HIPAA laws and regulations to ensure proper protocol has been followed Schedule delivery and pickup of all medical supplies. Customer Service Representative, Wayfair, September 2021 - March 2022 Remote, US

Handle an average of 100+ inbound and outbound calls per day regarding customer inquiries, account reconciliation, order status, order processing, and updates Managed up to 4 live chats

Input patient data into CRM to maintain up-to-date and accurate customer records Respond to assigned email inquiries within a 24-hour time-period Provide account updates and order status to patients on-demand Commended by both leadership and customers for unwavering support and swift decision-making abilities.

ADMINISTRATIVE ASSISTANT, Rainbow International of Madison, December 2020 - July 2021 Madison, MS

Handle an average of 30-50 inbound and outbound calls per day regarding B2B and B2C inquiries Maintain both physical and electronic files to keep accurate and up-to-date records Planned and hosted community and social events to obtain potential business opportunities, as well as distributing marketing tools

Scheduled technician services for customers, following up after rendered services to ensure 100% customer satisfaction

Collected all payments via CRM database, as well as reconciled past due accounts, and set up payment plans

Recruited, hired, and trained 5 new hires on job duties, expectations, company standards and procedures.

ADMINISTARTIVE SUPPORT ASSOCIATE, Lowe's Home Improvement, February 2018 - March 2020 Jackson, MS

Developed and maintaining schedules and assisting with administrative tasks related to staffing, training, payroll, and a variety of activities to support local site operations Maintain both physical and electronic files to keep accurate and up-to-date records Provided hands-on support to leadership and other personnel to ensure all affairs remain in order, as well as received recognition for outstanding support from management and customers. EDUCATION

HIGH SCHOOL DIPLOMA

Forest Hill High School, Jan 2001

SKILLS

Customer Service Administrative Support

Attention to Detail Managing Databases

Active Listening Verbal & Written Communication

Microsoft Office Suite Citrix

Java Adobe

REFERENCES

References available upon request

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