Customer Service Real Estate

PAULA JAMES

OBJECTIVE

Experienced Customer Service

professional with 18+ yrs of

exceptional sales performance.

Concentration lies in managing,

multitasking, organizing,

reconciling, and has experience

with Microsoft products. Capable

of learning new software

programs and resolving

challenging issues. Seeking a

position that allows me to utilize

my excellent customer service

professional/collaborator

qualities. Adaptive learner in both

team and independent settings

and believes that given the

opportunity, I can overcome

challenges and excel beyond

expectations.

CONTACT

ADDRESS:

691 Templeton Dr.

Loganville, Ga. 30052

PHONE:

678-***-****

EMAIL:

*****@**********.***

EDUCATION

5/2006 – 8/2006 - Georgia MLS Real Estate School - Licensure 9/1977 – 5/1981 Springfield College - Bachelor of Science WORK EXPERIENCE

Independent Realty Co Real Estate Agent

9/2018–Present

Provides friendly, enthusiastic, approachable, outstanding customer service throughout the home buying or selling process. New home sales-buyer’s agent-CE, Working with New Home Construction buyers, New Home Sales Expert-CE, demonstrates and provide information on homes. Prepares sales contracts, earnest money, communicate closing date with attorney, loan liaison, due diligence, and closing representation, overcoming sales objections to close the sale, managing, and ensuring a smooth process done in a timely and efficient manner.

Virtual Properties Realty Real Estate Agent

2017–9/2018

Provides friendly, enthusiastic, approachable, outstanding customer service throughout the home buying or selling process. New home sales-buyer’s agent, demonstrate and provide information on homes. Prepares sales contracts, earnest money, communicate closing date with attorney, loan liaison, due diligence, and closing representation, overcoming sales objections to close the sale, managing, and ensuring a smooth process done in a timely and efficient manner. Better Homes and Gardens Metro Brokers Real Estate Agent 9/2006–2017

Provides friendly, enthusiastic, approachable, outstanding customer service throughout the home buying or selling process. New home sales-buyer’s agent, demonstrate and provide information on homes. Prepares sales contracts, earnest money, communicate closing date with attorney, loan liaison, due diligence, and closing representation, overcoming sales objections to close the sale, managing, and ensuring a smooth process done in a timely and efficient manner. U.S. Postal Service, Customer Service/Sales/Distribution Clerk Customer Sales of Postal and Philatelic Products, stamp sales, weigh packages, review, and process transactions according to government domestic and international tariffs. Answer and resolve customer inquiries concerning mail, mail delivery and postal policies. Passport Acceptance Clerk, interviewing applicants, analyze documents submitted to identify and determine eligibility for applying for a passport. Take photos, swear in applicant, collect fees for processing. Knowledge of skills required in immigration procedures, policies, and laws.

Acting Supervisor, Overall supervision of machine clerks in the absence of the Regular Supervisor. Responsible for clerk assignments and processing of mail. Edit and test clerks on their daily routine. Review and meet daily mail requirements. Update attendance roster, report, calculate, run reports, reconcile, and submit results after ending tour. References are available on request.

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