Customer Service Call Center

Erin Tippets

**** ***** **** ****

Roy, UT *****

Phone: 801-***-****

Email: ***********@*****.***

Work Experience:

Hill Air Force Base East Child Development Center

Child and Youth Program Assistant

Building 470. Hill AFB

Layton, UT, 84056

May 2024 - Present

Salary: 19.00 USD Per Hour

Hours Per Week: 35-40 hours

Supervisor: Cami Bearden 801-***-****)

Duties, Accomplishments and Related Skills:

Plans and implement developmentally appropriate curriculum, assess children, and maintain records of their progress. Aids in supervision of staff and students, conducts parent teacher conferences, and helps to keep classrooms clean and organized.

Provides care, supervision, oversight, and accountability for program participants in compliance with local policies, guidance, and standards.

Assists with the child's arrival and departure from the center, diapering, feeding, toileting, resting, etc. Develop and assist with games and learning activities. Observes and evaluates development levels and maintains records of other related duties. Attends to the physical needs of the children, as applicable.

Interacts professionally with the staff members, parents, supervisors, directions, and volunteers. Supervises children during the daily schedule of indoor and outdoor activities. Reviews, provides input to, and implements schedules and activity plans. Demonstrates, instructs, leads, and facilitates planned and spontaneous program activities.

Promotes and models safety, fitness, health and nutrition practices. Care for special needs children and youth as directed by the supervisor.

Prepared for fire and safety compliance, first aid and CPR certified, and serves as a mandatory reporter as prescribed by the local policy in the case of suspected incidences of child abuse and neglect/ Ensures implementation of developmentally appropriate programs for children that promotes social, emotional, physical, and cognitive development.

Home Depot Call Center

Customer Service Representative

984 Wall Ave

Ogden, UT 84401 United States

May 2021 - May 2024

Salary: 19.00 USD Per Hour

Hours per week: 40

Supervisor: Soi Moeai

Duties, Accomplishments and Related Skills:

Answers inbound calls from customers, quickly assesses customer needs and proactively provides solutions.

Customer service professional with 4+ years in call center and hospitality services. Provides communication from both internal and external customers via telephone, emails and/or social networks.

Resolves product issues (customer complaints) by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Provides superior customer service while handling inbound calls for order placement and product inquiry. I handle every call or text message with active listening skills and professional communication, on average 50+ customer interactions per day. Handle 50+ customer interactions per day, giving detailed, personalized, friendly and polite service to ensure customer retention and satisfaction.

Collate source data such as customer names, addresses, phone numbers and credit card information and enter data into various customer service software. Able to set up laptop, headphones, microphones, and Skype or any other chat client service to converse with customers.

Documents details for customer interaction into the system while on the phone on the computer while typing with attention to detail, spelling and grammar. Provide negotiations and analyze situations that the customer is needing on each call/text with active listening while gathering the facts to help the customer with the ability to summarize the conversation to manage the customer service complaints and/or orders. By assessing the customer’s needs accurately and communicating effectively to resolve the issue at hand. Drives repeat business by providing excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers. Keeps customers informed on the status of their order, reconciles errors in a cost effective manners, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled. Acts as a liaison between customer and manufacturer, as well as between customer and freight carrier to ensure the product is delivered and if it has not been delivered assist the customer in tracking the package.

Meets or exceeds scorecard requirements for productivity, schedule adherence, quality and attendance. Completes assignments accurately despite a large workload. Rotech Healthcare Inc.

1821 W 4000 S

Roy, UT 84067

November 2019 – May 2021

Salary: 14.00 USD Per Hour

Hours per week: 40

Patient Account Specialist

Supervisor: April Moses 801-***-****)

Adheres to and implements all company policies and procedures, complies with applicable laws and regulations for customers of the Support Center (patients, referral sources and employees) by performing tasks related to patient care and third party reimbursement. Primarily responsible for new order intake to encompass accuracy with clinical, billing and care related information and processing. First line of contact with new customers. Build relationships with locations, field management, patients and referral sources. Conduct insurance verification and eligibility for services/products. Conducts patient satisfaction calls and acts as patient advocate to resolve questions or concerns. Develops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations.

Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations. Manages all aspects of initial intake: answering the phone and receiving faxes, collecting patient and referral source information, inputting data into IMBS and e- Intake, printing tickets, assembling charts and processing paperwork. Process new orders, responds to questions, resolves issues or forwards to appropriate personnel in a timely manner to ensure patient, referral, and employee satisfaction. Processes work orders to field locations and coordinates timely fulfillment of products and services orders. Chick-Fil-A

Team Member

4067 Riverdale Road

Riverdale, UT 84405

April 2019-Present

Salary: 9.25 Per Hour

Hours per week: 30

Supervisor: Chris Avila 323-***-****)

Duties:

● Cashier, welcome customers, answer their questions, help locate items and provide advice and recommendations. Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.

● Processing refunds and exchanges, resolving complaints

● Bagging or wrapping purchases

● Follow all store procedures regarding coupons, gift cards or the purchase of specific items ● Maintaining a clean workspace

Subway

Senior Shift Lead

3518 West 5600 South

Roy, UT 84067

June 2017 – March 2019

Salary: 9.25 Per Hour

Hours per week: 30

Supervisor: Maxwell Martin 801-***-****)

Duties:

● Trains newer or less experienced sandwich artists in their tasks and responsibilities ● Serves as the point person for any guest complaints, and takes responsibility for the unit in the absence of a Manager or Assistant Manager. Enforces all company policies and procedures and brand standards ● Understands and adhere to all quality standards, formulas and procedures as outlines in the Subway Operations Manual

● Performed light paperwork duties as assigned, and all other duties and tasks as assigned ● Maintained a professional appearance and grooming standards as outline in the Subway Operations Manual

● Demonstrated a complete understanding of menu items and explains them to guests accurately ● Used point of sale system/cash register to record the order and compute the amount of the bill. Collects payments form guests and makes change

● Checked products in sandwich unit area and restocked items to ensure a sufficient supply throughout the shift

● Cleaned and maintained all areas of the restaurant to promote a clean image Pretzel Maker

Crew Member

2070 Layton Hills Parkway, Ste 11

Layton, UT 84041

September 2015 – June 2017

Salary: 7.25 Per Hour

Hours per week: 15

Supervisor: Colleen Richards 801-***-****)

Duties:

● Take orders from customers and input their selections into the restaurants computer systems ● Assemble orders for customers

● Continuously cleaned the store during downtimes

● Maintained a fast speed of service in quick service/fast food environment, especially during rush times

● Follow all food safety and security procedures

● Arrived on time for all shifts and stay until shift completion Education

Weber State University

Currently enrolled working towards an associate and bachelor’s degree in Elementary Education/Childhood Education

Roy High School

Graduated High School Diploma 2018

Awards and Honors

● FCCLA (Family Career and Community Leaders of America – National Recognition Award at Competitive Events

● Career and Technical Education Pathways Certificate

● Young Womanhood Recognition Award

References

Name Phone

Marly Rainey 801-***-****)

Cami Bearden 801-***-****)

Maxwell Martin 801-***-****)

Julia Harvey 801-***-****)

Leeann Monson 801-***-****)

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