Home Health Customer Service
Resume:
CAROL SCHAIBLE
Elkhorn, NE 68022
*********@***.***
SUMMARY
A professional Sales and Marketing Executive with the ability to generate business, build strong relationships, supervise staff and sub-contractors all while working within the vision, mission and values of the company
PROFESSIONAL EXPERIENCE
Omni Hotels and Resort 2017 – 2021
Customer Service Specialist
Provided support for internal and external guests with their service concerns,
Made reservations at over 50 distinctive luxury hotels and resorts.
Maintained all documentation accurately.
Upgrade customers reservations through listening to their needs and desires
Progressive Home Health and Hospice, Omaha, NE 2015 - 2016
A home health and hospice company with offices in Kansas and Nebraska
Community Liaison
·Successfully marketed to independent living, assisted living, memory and long term care communities and physicians.
·Opened new accounts in the targeted area
·Increase census by over 50%
·On a monthly average, I led 5 – 6 in-services with key accounts management and staff
Resort Lifestyle Communities, Lincoln, NE 2014 – 2015
Marketing Director for a continuum of care community with 129 independent living apartments.
Rent apartments in a luxurious, independent living retirement community
oOut of 10 corporate marketers, my closing ratio was the highest by 2%, as well as adding 20 new residents to the census within a six month time frame.
Generate leads
oOrganized and held at a minimum 5 marketing events per month
oDeveloped marketing material for daily, weekly and monthly use with advertisers
oStrategized for following years lead generation by analyzing past referral sources
Developed relationships with prospects and their families from a 700+ leads list
Conduct home visit, give tours, invite people to lunch and dinner and help seniors and their families on a daily basis
Progressive Home Health and Hospice, Omaha, NE 2013 - 2014
A home health and hospice company with offices in Kansas and Nebraska
Community Liaison
·Successfully marketed to independent living, assisted living, memory and long term care communities and physicians.
·Opened 15 new accounts in the targeted area
·Increase census by over 50%
Skyline Retirement Community, Omaha, NE 2010 - 2013
A continuum of care community with 186 independent living apartments, 55 assisted living apartments and 95 skilled nursing beds for seniors
Director of Sales and Marketing
·Best of Omaha 2012
·Increased sales by 86% and revenue by $1,000,000 by successfully establishing relationships with seniors and their families
·Plan and facilitated all monthly events
·Created and implemented successful advertising campaign.
·Created and implemented tracking system for all client leads and referrals
·Managed & decorated all model apartments resulting in increased sales
·Coached and monitored all staff regarding their appearance and performance to ensure the compliance of company’s standards
CBK, LTD, Union City, TN 2007 - 2010
A wholesale home decor and accessory company serving interior designers, home decor and accessory stores throughout the United States
District Account Manager
·Successfully established over 20 new accounts in an already saturated territory
·Effectively maintained established accounts
·Created profitable marketing plans for clients by utilizing various promotions
·Grew territory by over $100,000 in sales the first year
The Richdale Group, Omaha, NE 2002 - 2006
A residential and commercial property management company that owns as well as manages their properties. They are located in Omaha and Lincoln, NE, Dallas and Houston. TX
Property Manager
Recruited and trained all staff in effective sales, marketing and client service operations.
Delegated tasks and assignments while overseeing, to ensure that the quality standards of the company were met.
Organized and managed the sales process from initial contact to closing
Generated revenue through referral sources and repeat leasing by having timely issue resolution
Maintained a strong working knowledge of the leasing property and economic trends to remain continuously competitive
Managed and coordinated regular maintenance and repairs within budget
Act as a liaison between clients, vendors, staff, and senior management ensuring information flow and drive operational efficiency
EDUCATION/COURSEWORK
University of Minnesota, Moorhead — focus on business and accounting
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