Customer Service Call Center

TW Tammi Waid

Hernando, FL ***** 407-***-**** *****.****@***.***

PROFESSIONAL

SUMMARY

Accomplished Transportation Analyst and Teacher at Citrus County Schools, adept in customer service and problem-solving. Excelled in enhancing transportation operations and fostering educational environments by developing key relationships and implementing innovative solutions. Skilled in invoicing and shipping documentation, significantly contributing to informed decision-making and continuous staff development. Well-qualified Job Title proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

SKILLS • Customer Service

• Problem-Solving

Invoicing and shipping

documentation

•

WORK HISTORY TRANSPORTATION ANALYST 09/2015 to CURRENT Citrus County Schools Lecanto, FL

Provided guidance to junior analysts in effectively conducting research and analysis tasks related to transportation operations.

•

Managed relationships with carriers, maintaining a reliable network of service providers for various shipping needs.

•

Developed training materials for department staff, promoting continuous learning and skill development among team members.

•

Developed comprehensive performance reports to guide management in making informed decisions.

•

Maintained up-to-date knowledge of industry trends, best practices, and regulatory changes affecting transportation operations, advising management accordingly.

•

TEACHER 01/2015 to 09/2015

Citrus County Schools

Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.

•

Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.

•

• Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities. Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

•

EDUCATION Bachelor Of Science, Business Management Management 12/1993 University of Maryland, University College, Gaithersburg, MD

Contact this candidate