Customer Service Administrative Assistant
Resume:
Diana Lowery
**** ******* **., ***** ** *****
***************@*****.***
Sonrise Palms RV Park
*** ****** ****, ***** ** 32926
June 2023 - July 2024
Assistant Manager / Administrative Assistance
● Independently managed office of RV park,
● handled all incoming calls, visitors
● processed online reservations and cancellations.
● processed monthly reports, entered accounts receivable, processed payments, with billing & admin & point of sale transactions
● completed rental agreements with customers.
● checked In Guests,
● handle all office correspondence
● accommodated guest needs and concerns
Window World
2298 Rockledge Blvd,
Rockledge, FL 32955
March 2023 - April 2023
Administrative Manager / Administrative Assistant
● Handled all incoming calls, approx. 50 daily
● Addressed customers needs and concerns
● service tickets
● handled accounts payable
● responsible for receivable and billing
● scheduled window repairs
● assisted customer with selections and purchases
Rotech HealthCare
6830 New Tampa Hwy Ste # 300
Lakeland FL. 33815
October 2016 to December 2017
Patient Accounts Collector / Medical Billing & Coding
● Insurance Claims
● Health Care Durable Medical Clinic
● Call Center, approx 50 calls a day
● Research & resolved Insurance claims, customer service emails & correspondence
● Medical Billing & Coding, correcting errors, recoding ICD 9 ICD codes,
● Processed adjustments
● Process Payments.
● Completed purchasing orders of medical supplies
● Multitasking, Worked on 7 programs & systems at a time MidAmerica Administrative & Retirement Solutions, Inc. 2855 Interstate Dr Suite 115,
Lakeland, FL 33805
January 2011 to January 2014
Front Desk Receptionist
● Handled & processed all incoming & outgoing mail
● Distributions & contributions,
● Assisted Clients with insurance policies 403B & HRA,
● Data Entry
● Incoming calls.
Vendor Management
● Handled all maintenance & service calls
● Ordered all supplies for Company & Employees
● Assisted Vendors with all aspects.
Knowledge, Skills and Abilities
I am very dynamic energetic employee, a quick learner and seek to excel in every job assigned. I am eager to learn and enjoy multitasking. I’m known for going above and beyond. I take pride in my performance and always strive for excellence.
I also have exceptional interpersonal skills, as well as southern hospitality which always leaves people with how they want and should be treated. Driven to succeed, works well in team setting, or individually. Somewhere that let's me excel at being me and doing more than just work a job. 20+ years + experience in all varieties of customer service.
● Strong people skills
● Personal communications
● Written communication
● knowledge of the retail environment & experience with working for large franchise businesses (i.e. Walmart, Hess Service Station and Publix Supermarkets;)
● inbound/outbound phone customer service and the private sector employer where there are specific clients and vendor relationships (i.e. Manheim Lakeland Auto Auction, MidAmerica, Rotech, Window World & Sonrise Palms RV Park).
● Customer Service
● Cash handling experience, payroll, Western Union, Money orders, Checks, A/R, A/P (contributions & distributions)
● Processed collected initiated service ticket, investigated concerns and complaints
● Internet, Windows, Microsoft Office, Smart Suite, Data entry, IS-460 Mailing System, DS-90 Folding/Inserting System, basic office Education
Lake Gibson High School
Oct. 2003 to May 2005
● High School Diploma
Hillsborough Community College
May 2005 to December 2006
● Associate in Business Management
References
Available Upon Request
Contact this candidate