Customer Service Technical Support

Timothy Ellis

**********@*******.***

*** ***** ***** *****

Columbus, OHIO

Summary: Has 1.5 years of Technical support experience, dean-list student.

Education: Graduate of Devry University with an associate’s degree of applied sciences in Network system administration. GPA: 3.0

Skills:

Soft skills: Technical skills:

Tenacious worker Linux/ Unix software

Willingness to work with others Microsoft server 2003

Very Apprehensive Excel, Word, and DOS

Work History:

Years Covered

2003-2017

Worthington Cylinders

200 Old Wilson rd. Columbus, OH

Assembly Line Laborer

2/2006-5/2008

Gap inc.

6001 Green Pointe dr. Grove Port, OH

Merchandise Processor

6/2009- 12/2010

Limited Distribution

1 Limited Way Columbus Ohio

Merchandise Processor

6/2010- 12/2011

Zulily warehouse

3051 Creekside pkwy

Merchandise processor and packer.

5/2012-6/2015

Teleperformance USA

4339 Equity dr. Columbus, OH

Help Desk Support Technician/ Customer service rep.

2008-2009 / 2015-2017

Skilled Jobs:

Consolidated Biscuit/Hearthside food solutions

312 Rader road McComb, Ohio 45858

Machine Operator of various machines in the mixing and packing departments.

Palletizer of boxes in a high volume work area.

3/2003- 4/2005

Precision Broad band

7642 Redbank rd. Westerville, Ohio 43082

Cable Technician for Time warner contractor. Trained to use various tools like hand

drills and wrenches. Certified as a professional driver. Safety certified, also was trained on using a signal device to check radio frequencies coming into the house.

1/2012- 5/2012

Teleperformance

4339 Equity drive Columbus Ohio 43228

CSR/ trained as a customer service rep in help desk technical support for Verizon.

Learned various skills of trouble shooting and multi-tasking. Also work help desk for

A educational project called ACT Aspire dealing with test and educational assessments.

2008-2009/ 2015-2017

DHL Kraft

2842 Spiegel drive Groveport OHIO 43125

Picker/ Replenishment; As a replenishment expert and picker I utilized the forklift and was certified on the stand up forklift and sit down forklift of Toyota. I worked here from 11/13/2017 – 2/20/ 2018.

Special skills: Learned the vital importance of customer service skills and how they affect the business world today. The customer service skills included, tone, pitch, and the ability to neutralize a situation under duress. All skills are vital to a customer service representative when performing the highest level of service possible. I also achieve the ability of how to multi-task which is of vital importance to the job because most customer service job require multitasking skills. These skills of multi-tasking include, typing, and analyzing information given, also dealing with other application while performing duties. Also learn how to trouble shoot and guide customers while troubleshooting with them. Trouble shooting was the most important job function as well the proper greeting in my customer service job.

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