Customer service, Human Resources, accounts payable and receiveable
Resume:
LOIS AMADOR
HENDERSON, NEVADA 89044
Email: **********@*****.***
Objective
I am seeking a position in which my skills of word processing, computer experience, supervision, customer service, and government experience will benefit a company. Skills, Experience, and Capabilities
• 17 years experience in Human Resources
• 21 years experience in office, retail, customer service and computers
• 5 years experience in payroll
• 8 years experience in supervising
• 3 years experience of computerized and manual bookkeeping
• 7 years of advertising management
• Computer literate with schooling in word processing and computer graphics/animation
• Bilingual -- Spanish/English
Education
• Two online classes towards Master’s Program in Legal Studies, American Public University
• Bachelor of Arts in Humanities, College of Santa Fe (Sana Fe, New Mexico), May 2003
• Associate of Arts in Communications Technology, Santa Fe Community College
(Santa Fe, New Mexico), May 1998
Employment History
City of Santa Fe, Santa Fe, New Mexico Transit Division March 2013- Jan 31, 2020 City of Santa Fe, Santa Fe, New Mexico Santa Fe Municipal Airport September 2012- March 2013
City of Santa Fe, Santa Fe, New Mexico Human Resources Department from March 1996- September 2012. H.R. experience listed below. The Natural Choice Catalog and stores, Santa Fe, New Mexico, April 1990- August 1995. Store manager, advertising, retail sales on the phone and in person and any duties that needed to be filled at any given time. The store sold natural paints and oil products, clothing, soap, and all other products. Kawasaki Motorcycle Shop in Santa Fe, New Mexico January 1989 - January 1990. Secretary and Bookkeeper responsible for accounts payable, accounts receivable, and payroll.
La Cocina Restaurant in Santa Fe, New Mexico 1985- 1986. Assistant Manager in charge of advertising, entertainment lineup, payroll, and general administrative duties. Lensen and Mandel Law Firm in Santa Fe, New Mexico 1984- 1985. Secretary position. Computer Experience
• The law firm of Mandel & Lensen required word processing for legal documents, letters, and notes.
• The Natural Choice Catalog and stores: Orders taken by phone and input into computer, catalog request input into computer, UPS manifest Print-out, customer addresses print-out, inventory summaries print-out and other miscellaneous information executed by computer. It is a small company, and I learned many facets of the business.
• Courses at Santa Fe community College included Computer programming, Computer Animation, and basic computer courses.
• Familiar with Director, 3-D Studio, WordPerfect, Super writer, Microsoft Word
(almost all versions), WordStar and Windows (almost all versions), Microsoft Excel, some Access, and some PowerPoint.
Created queries, analyzed data, kept personnel database updated biweekly, ran reports, implemented incentive pay for all union contracts as well as non- union incentives. Responsible for calculating retirement contracts and creating the City Employee calendar. City software S2k and JD Edwards knowledgeable and I created excel spreadsheets when needed.
Administrative and budget experience:
• Restaurant management: computerized accounting and filing system with the aid of an accountant. Responsible for accounts payable and receivable, which included rent, payroll, and general ledger accounting for operating account. Set up schedules, helped with inventory and managed advertising account, which included creating and writing all ads.
• Bookkeeper for Motorcycle shop: Responsible for accounts receivable and accounts payable, payroll, general ledger, rent and operating account.
• Assisted with advertising for mail order catalog. Responsible for working within a budget, creating ads, setting schedules, copy work and dealing with advertisers. Retail sales were always a basic part of the job whether it was over the phone or in person. Two stores in Santa Fe were located at San Busco and on Rufina Circle.
• Other administrative duties have included managing offices, filing, setting up appointments, answering phones, offering technical assistance, customer service, setting up a budget on excel, setting up mailing lists on access, setting up events and filming events. Preparing and monitoring budgets. Responsible for payroll, deposits, A/P and A/R.
Transit Administrative Supervisor job duties March 2013-January 31, 2020
• Supervision of 4 employees: Admin Sec, Database Spec, Clerk Typist, Transit Specialist and filling in in their absence if needed.
• Prepare 3-million-dollar Transit expenditure budget which included reviewing past years and forecasting, and monitoring.
• Responsible for reviewing payroll for 121 employees.
• Responsible for generating Human Resource Action forms (HRA’s), disciplinary actions, requests to advertise and maintaining division personnel files.
• Responsible for tracking probationary employees and generating HRA’s.
• Responsible for creating Budget Adjustment Requests.
• Responsible for Professional Service Agreement (PSA’s) packets throughout the year, amendments to PSA’s, and preparing PSA’s for each fiscal year.
• Responsible for invoicing companies.
• Responsible for creating deposits as well as verifying, tracking, and comparing money to the details of contract.
• Responsible for marketing/advertising (radio and paper, video).
• Responsible for Transit Advisory Board packet; gathering and sending info out to all members.
• Responsible for drafting resolutions and Financial Impact forms and responsible for follow up and reporting of resolution/ordinance.
• Responsible for purchase vouchers and petty cash reimbursements for Transit.
• Responsible for customer service, making bus passes, invoices, selling SF ride coupons, providing receipts.
Airport duties At Santa Fe Airport: 9/12 to 3/13
• Managed thirty-three (33) leases; prepared, updated and tracked revenue for each lease.
• Responsible for coordinating maintenance projects.
• Provided administrative support for grants including making payments on all purchase orders for grants and vendors.
• Created correspondence, forms and spreadsheets tied to leases and all revenue.
• Interacted with the public, provided customer service, made routine decisions, managed, and maintained inventory with SAF to include custodial and administrative supplies.
• Prepared agendas and documentation for Airport Advisory Board packets and attended Board meetings.
• Developed and maintained record management system for office files, assisted with record retention and archiving activities.
• Performed, planned, budgeted, scheduled, and reported projects and stayed within budget.
• Responsible for daily revenues, accounts payable, payroll, plane tie down inventory, and customer service.
• Prepared and updated financial spreadsheets, as necessary.
• Managed, supported, and provided oversight for fiscal and administrative functions related to the Airport.
• Administered Airport budget to ensure accuracy of all accounts.
• Managed revenues and expense account.
• Received payments from the public and issue receipts.
• Generated and processed purchase orders, tracked status of purchasing requisitions, set up vendor accounts, and issue BOR’s.
• Monitored payroll records and processed time sheets.
• For 2013, prepared the $800,000.00 Airport budget which included reviewing past years and forecasting expenditures and projects.
• Familiar with the Airport Master Plan, Emergency Response Plan, Snow Removal Plan, Wildlife Management Plan, Airport Security Plan, Airport Noise Abatement, and the Disadvantaged Business Enterprise Program.
• Managed and maintained inventory within the Airport to include custodial, administrative, and general airfield maintenance items. Human Resources Experience 3/96- 9/12:
• The last position in H.R. was as an H.R. Supervisor. Experienced in development and coordination of personnel management functions and programs such as labor management relations, classification, compensation, recruitment, selection, training, and disciplinary issues for the city’s personnel system. Interpreted personnel policies and union contracts for City managers, union representatives, and employees. Assisted in preparing and completing various surveys and reports as required by state and federal agencies in monitoring employment practices and procedures (EEO/AAP). Conducted investigations on alleged violations of policy, i.e., sexual harassment, workplace violence, discrimination and EEOC claims; compiled reports; compiled, developed, and published affirmative action plans; prepared EEO reports. Reviewed and responded to grievances on occasion with respect to employment practices, working conditions, job classification and compensation. Conducted and participated in mediation processes; participated in labor contract and other negotiations with recognized unions; maintained regular interaction with union representatives to promote collaborative decision-making affecting the quality and delivery of city services. Maintained, updated, and entered information for the Municipal League website for the City of Santa Fe.
• Oversaw recruitment process, new employee orientation/hire process, post job offer screenings.
• Responsible for administering and interpreting collective bargaining agreements
(Fire, Police, AFSCME, and City of Santa Fe Rules/Regulations/Policies); participate in mediation processes; labor contract and other negotiations with recognized unions. Administer compensation management process; including but not limited to reviewing all pay adjustments resulting from promotion, advancements, or corrective action; ensuring proper documentation; assist in conducting position classification studies and monitor position classification and pay plans are in line with the compensation system.
• Responsible for ensuring procedural accuracy regarding personnel status and proposed disciplinary actions. Responsible for developing the professional service agreement process for at least six years which includes the bidding process, the interview, the selection, the negotiation process, and responsible for the monetary payments to the person or company hired.
• Responsible for developing/conducting training programs for managers and employees on topics related to human resources management; including but not limited to Sexual Harassment, workplace violence. Responsible for compiling and analyzing data reports, spreadsheets, and charts; queries in AS400.
• Responsible for creating correspondence, data reports, statistics, graphs, charts, forms, and other specialized material; edits project reports; process and maintain specialized documents relating to personnel policies and procedures. Responsible for recruiting campaigns for various City positions; applicant eligibility and qualification including applicant assistance. Responsible for preparing Affirmative Action plans; Investigate EEO (Equal Employment Opportunity) complaints. Function as EEO Coordinator and conduct EEO training. Function as spokesperson on investigative matters related to state and federal agencies. Prepare statistical EEO reports. Provided customer service on a daily basis.
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