Front Desk Agent

About Me

Communicative Front Desk with ** years of experience maintaining high level of

hospitality, professionalism and business etiquette. Attentive individual committed to thoroughly listening to guest requests or concerns and addressing with prompt responses. Dependable and punctual collaborator commended for consistently arriving to work prepared and on time

Professional Experience

Grand Hyatt Hotel DFW - Us Front Desk Agent

2022 – Present

Key responsibilities:

• Manage room reservations online, by phone, and in person

• Welcome guests, check them in, hand out room keys, and explain hotel amenities Latam Airline - BR Airport Agent

2012 – 2022

Key responsibilities:

• Operational back-office services, boarding and disembarkation of passengers, special service of VIP passengers those requiring special attention

(unaccompanied minors, elderly, pregnant women, lost luggage sector Education Background

Faveni university

• Master in leadership and Executive Coach - Completed in 2020 Estacio de Sa

• Bachelor in Human Resources - Completed in 2015

Unifatecie

• Bachelor in Hospitality Complete in 2023

Languages

• Portuguese – Native/Bilingual

• English – Full Professional

• Spanish – Full Professional

RAFAEL OLIVEIRA

Customer Service Specialist

My Contact

******@*******.*** +214-***-****

dforest way, Dallas, TX

***************@*******.***

+214-***-****

3901 Woodforest way, Dallas, TX

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