Customer Service Front Desk
Resume:
Wendy Burr
Seeking a challenging position where I can utilize my broad range of skills as a detail
oriented Customer Service Provider.
Dundalk, MD 21222
********@*****.***
Seeking a challenging position where I can utilize my skills/experience to contribute to the success of my future employer while working with a team promoting growth and healthy working relationships. Authorized to work in the US for any employer
Work Experience
Patient Guest Relations
MedStar Health Franklin Square Hospital-Baltimore, MD April 2024 to Present
• Provided exceptional customer service to guests, ensuring a positive experience
• Collaborated with other departments such as housekeeping, maintenance, and food service to address guest needs efficiently
• Utilized problem-solving skills to handle challenging situations calmly while maintaining professionalism
• Contributed ideas for improving overall guest experience through regular team meetings
• Demonstrated proficiency in using computer systems/software related to front desk operations (e.g., reservation software)
• Maintained a clean and organized front desk area for a professional appearance
• Demonstrated excellent communication skills when interacting with guests from diverse backgrounds
• Provided support during emergency situations such as evacuations or medical incidents Outbound Pack Learning Trainer
Amazon Warehouse DCA6-Sparrows Point, MD
April 2020 to Present
Serve as a training leader for an E-Commerce Warehouse Facility in the Outbound Pack Department. Responsible for Onboarding of new employees and preparing them to succeed in their role of packing and shipping of customer orders.
Volunteer
Holocaust Education and Memorial Research Center-Maitland, FL November 2017 to January 2020
Patient Service Representative
Multi Specialty Health Care Group-Baltimore, MD
November 2006 to February 2011
Responsible for a variety of office and clinical duties in a large scale, multi office, personal injury/ chiropractic specialty company
Customer Service Representative/Hospitality Liason SIgnature Flight Support General Aviation Baltimore Washington International Airport-Baltimore, MD January 2003 to March 2006
Patient Representative/ER Registrar
Sinai Hospital of Baltimore (Lifebridge)-Baltimore, MD April 1991 to January 2003
Responsible for registration and insurance verification of Emergency Room patients, Assist medical staff at the nurses station by entering physicians orders into the computer. Contacting different areas of he hospital to coordinate patient services. Assist medical staff and business administration with whatever tasks are assigned to me.
Hollywood Video Assistant Manager and Blocbuster Assistant Manager Hollywood Video and Blockbuster Vidoe-Baltimore, MD September 1995 to October 2001
Throughout my full time working career I also as a single mom at the time worked part time jobs. I worked as Assistant Manager of two video stores responsible for employee management,scheudling and payroll. Marketing, Sales, and Merchandising
Server
Applebee's, Village Dairy-Baltimore, MD
April 1992 to December 2000
A couple of supplemental part time/seasonal jobs gave me experience with Serving/Waitressing Education
Some College, 63 Credits in General Studies/Mental Health Nursing Baltimore County Community College Essex - Baltimore, MD September 1990 to October 1993
High school diploma or GED
Baltimore, MD
Skills
• Fundraising
• Medical Scheduling
• Order Entry
• Insurance Verification
• Hospital Experience
• Patient Care
• Medical Office Experience
• Customer service
• Conflict management
• Research
• Mental Health
• Communication skills
• Driving
• Vital signs
• Hospital experience
• Front desk
• Order entry
• Leadership
• Warehouse management
• Computer skills
• Serving
• Guest services
• Organizational skills
• Microsoft Outlook
• Microsoft Office
• Phone etiquette
• Data entry
• Call center
• Employee engagement
• E-Commerce
• Clerical Experience
• Medical Terminology
Awards
Employee of the month with Amazon DCA6 in Sparrows Point Maryland September 2022
Was nominated by Senior Operations Lyndsay Wilson for conintinuing to have a 98% success rate in keeping my new employees above expected pack rate with very minimul quality errors Certifications and Licenses
LEADERSHIP SKILLS/CONFLICT RESOLUTION, DEALING WITH DIFFICULT CUSTOMER SITUATIONS
March 2007 to Present
VALENCIA ONLINE COURSE IN LEADERSHIP
Driver's License
CPR Certification
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