Customer Service
Resume:
Charleen Johnson
Biloxi, MS *****
******************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Professional Summary
Dedicated and experienced professional with a strong background in operational procedures, team leadership, employee training, and student development. Proficient in managing educational and student service programs, with first-rate skills in customer service and public engagement. Bringing over 5 years of experience in leadership roles, recruitment, program management, and student services, with a passion for fostering student success and community outreach. Highly organized, reliable, and committed to exceeding expectations.
Work Experience
Enrollment Specialist
Pearl River Community College – Kiln, MS
August 2024 to Present
Manage and facilitate the enrollment process for prospective students, ensuring seamless admissions and onboarding.
Recruit potential students through outreach events, school visits, and community engagement, fostering relationships with local high schools and organizations.
Collaborate with various departments such as Financial Aid and Academic Advising to ensure smooth transitions from admission to enrollment.
Provide admissions counseling, guiding students through the application process and offering support with course registration and financial aid.
Financial Aid Specialist
Mississippi Gulf Coast Community College – Gulfport, MS
March 2023 to August 2024
Evaluate student eligibility for financial aid and manage the verification and quality control of student files.
Support students and families by providing timely and accurate information about financial aid processes and options.
Collaborate with the student support team to address financial barriers to enrollment and retention.
Student Support Specialist
Mississippi Gulf Coast Community College – Gulfport, MS
January 2022 to March 2023
Provide exceptional customer service, assisting students with admissions, data entry, and managing student records.
Collaborate with the Admissions Office to ensure smooth operations and provide guidance to students throughout the admissions process.
Pre-K Assistant Teacher
United Way of South MS Diberville Elementary – D'Iberville, MS
August 2019 to June 2020
Assist in developing and implementing curriculum-based lesson plans.
Support the lead teacher in managing the classroom, preparing instructional activities, and maintaining a positive learning environment.
Teacher Assistant
Gautier Middle School – Gautier, MS
February 2016 to July 2018
Assisted teachers in classroom management, implementing lesson plans, and addressing student needs, contributing to a disciplined and productive learning environment.
Supported students with special needs by designing individualized instruction and managing classroom behavior.
Assistant Manager
Advance America – Memphis, TN
March 2006 to August 2008
Led a team in delivering exceptional customer service and meeting sales goals.
Managed financial transactions, including handling deposits and credit card transactions.
Trained and evaluated sales staff, contributing to enhanced performance and customer satisfaction.
Education
Bachelor’s in Speech Communication
Mississippi Valley State University – Itta Bena, MS
August 1998 to May 2007
Skills
Leadership & Team Management: Experience leading teams and providing employee training to ensure high performance and adherence to organizational standards.
Program Management: Skilled in managing enrollment, financial aid, and student support services, ensuring seamless operations and positive outcomes.
Student Development: Proven ability to support students through admissions, recruitment, and financial aid processes.
Customer Service: Exceptional customer service skills with a focus on fostering positive student and public interactions.
Communication & Collaboration: Strong verbal and written communication skills, capable of working across departments and with external partners.
Data Management: Proficient in managing student records and data, using software such as SCT Banner.
Recruitment & Outreach: Experience in recruiting students, representing institutions at events, and engaging with community organizations.
Microsoft Office Suite & Project Management Software
Certifications
CPR (July 2019)
First Aid Certification
Non-CDL Class C License
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