Customer Service Inventory Control

BRANDI SMITH

**************@*****.*** 815-***-**** Rochelle, IL 61068

Summary

Motivated Small Business Owner with proven record of success managing daily operations of business. Versed in

monitoring day-to-day operations, reviewing sales reports and hiring and training top talent. Charismatic leader

focused on generating repeat business.

Skills

© Drink preparation * Teamwork

* Knowledge of alcoholic beverages * Problem-solving

* Customer service * Upselling techniques

* Cash handling * Staff management and training

* Inventory management * Inventory control

* Cleanliness and sanitation * Budgeting and financial management

* Speed and efficiency * Customer service

* Multitasking * Conflict resolution

© Order taking * Marketing

* Food and beverage knowledge * Compliance with health and safety regulations

* Communication skills * Scheduling

* Time management * Vendor relations

Experience

Small Business Owner Brandi's Berries - Rochelle, IL 02/2018 - Current

* Developed business plans and strategies to grow small business.

* Created budgets and monitored expenses to stay within budget limits.

* Negotiated contracts with vendors, suppliers, and customers.

* Efficiently managed inventory, ensuring optimal stock levels and minimizing waste.

* Developed and executed marketing strategies to promote products/services, resulting in 2 years winning of Ist

and 2nd place in all of Ogle County. 2 years Ist place for Best Home-based business. Ist and 2nd place for Best

gift. 2nd place for Best Customer Service and 2nd place for 2 years Best Dessert.

Server Assistant Manager The Blackstone bar - Rochelle, Illinois 02/2023 - 03/2024

* Provided superior customer service by anticipating guests' needs and responding promptly to their inquiries.

* Trained, supervised and evaluated staff on proper service techniques, sanitation standards and menu items.

* Ensured compliance with all food safety regulations and established quality standards.

* Maintained accurate records of daily transactions such as sales, invoices and payments.

* Assisted in the development and implementation of new menu items and promotions.

* Organized special events such as banquets, parties or buffets for customers according to their requirements.

* Monitored inventory levels to ensure sufficient stock was available at all times.

* Resolved customer complaints in a professional manner while maintaining high level of customer satisfaction.

* Coordinated with kitchen staff to ensure timely delivery of orders to customers’ tables.

* Regularly inspected dining areas for tidiness, cleanliness and appearance.

* Worked closely with vendors in order to negotiate prices for goods purchased by the restaurant.

* Managed tables throughout dining room to execute service at highest level.

* Cleared dishes from tables during and after meal service to maintain clean dining area.

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