Design Consultant Sales

Dina Campbell

*** ***** ******** **. 512-***-****

Marble Falls, TX 78654 *****************@*****.***

SUMMARY

Over 15 years of design consulting experience with new home building and remodeling. Proven record of increasing sales revenue and building long-lasting customer relationships and satisfaction. Keen eye for detail and passion for creating custom designs.

EXPERIENCE

March 2021 – December 2021

Sales Design Consultant Interior Logic Group Austin, TX

•Assessed blueprints and construction cut-off dates and prepared for design appointments pertaining available selections

•Consulted one on one appointments with homebuyers to create custom designs and solutions consistent with the buyer’s preference and budget

•Accurately recorded product selections, sales, and commissions using proprietary software as practiced by company

•Advise homebuyer of design factors, such as space planning, layout and color while assessing needs, preferences, and expectations to align with lifestyle and custom design options

•Managed vendor relations bringing in the latest trends in the showroom and attended product knowledge training on all materials.

• Created multiple design books for inventory homes that could be repeated with quick options for production-based homebuilders

May 2017 – January 2020

Sales Design Consultant Residential Design Services Lakeway, TX

• Collaborated with management on marketing displays, current products, and margins, lowering errors in the final sales bids, and field change orders resulting in decrease loss of revenue that was occurring.

• Cultivated long-lasting relationships with remodelers, designers, production/high-end/custom builders with key design projects and full home custom design selections ensuring all standards and safety compliance

• Prospected personal and company leads, pulled city permits, and made cold calls requesting bids on large commercial and retail projects.

• Responsible for creating final sale packets for flow of information to all internal departments, installers and vendors including final sale orders, costs vs retail, custom drawings, field measurements, and proof of payment and signed liability forms.

• Trained new hires and created training materials on how to use our software, Bid Pro, Salesforce CRM, Countergo, and Moreware.

• Implemented selection sheets for the team to use in appointments to help make sure all questions that could arrive at installation have been asked and answered thus reducing costly errors, timely delays, and improved customer satisfaction.

• Maintain weekly reports including open order reports, tracking orders, and collection reports to ensure client satisfaction

Wisenbaker Builder Services, Austin, TX 2012-2014 Design Center Manager; Business Development: Sales Consultant

• Manager for Taylor Morrison Homes, largest account and highest profits, earning over 205,000,000 in revenue

• Promoted to consult and dual manage Ryland Homes and develop a new business plan • Succeeded in turning a failing design center into the highest profiting center -Ryland

• Developed a process for SPEC homes that standardized the décor selections coinciding with construction phases and sale date resulting in reduced change orders which reduces errors, increase in home sales, and gaining more client hours for scheduled design time

• Resolved a shortfall in earnings by implementing a process to recapture the cost of a write off in the event a buyer cancelled a home contract reallocating the costs to the correct department responsible for the error, causing all departments to employ error performance metrics

• Procured an on-site electrician/home security employee to sale all high and low voltage sales to resolve another shortfall in earnings producing a 300% increase in voltage sales and yielding change orders, error rates, design time, while increasing deco options and decision-making time

• Trained and lead orientations for all new hires on design center policies and procedures on how the department is intergraded as a whole

Kimball Hill Homes, Austin, TX 2005 – 2008 Design Center Manager

• Oversaw department with highest profitability in the company and over $15,000,000 in revenue • Managed five full time sales employees in two locations and all business relationships

• Recognized as best design center in 2007 & 2008 by Austin Home Builders Association

• Improved communications between sales, construction, and purchasing resulting in faster more accurate decisions, competitive products, and improved customer satisfaction

• Developed and implemented all policies and procedures for workflow and customer management turning a failing design center into a profit center and benchmark for the rest of the company to model after

EDUCATION:

Southwest Texas State University, San Marcos, TX 2002 Bachelor of Science in Applied Sociology

• Minor Psychology & Family and Children Services

• Sociology Club, Secretary

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