Customer Service Sales Consultant

SB Scott Berens

616-***-**** E: ************@*****.***

**** ********** **, **********, ** 49428

PROFESSIONAL

SUMMARY

Motivated sales professional with history of taking on leadership roles in competitive environments. Skilled networker offering remarkable interpersonal and communication skills. Known for excellent salesmanship and dedication to increasing profits. Hardworking Consultant gifted at turning prospects into clients by delivering exceptional presentations. Engaging and personable with expertise to manage key milestones and deliver exemplary customer service. Marketing- conscious Sales Consultant promoting background in landing lucrative business opportunities for Healthcare companies. Engaging and pleasant personality with capability of maintaining existing customer accounts while penetrating new target markets.

SKILLS Prospecting skills

Regional accounts

International markets

understanding

Customer relationships

Competitive product reviews

Industry trends

Relationship Building

WORK HISTORY BUSINESS ANALYST AND SALES CONSULTANT 09/2018 to CURRENT Berens Consulting Grandville, MI

Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects. Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.

Led team of 8 sales Reps engaged in delivering assistance to customer service department on daily basis

Found and developed a new World wide Distributor which will increase sales by 150%.

VP OF SALES 01/2004 to 05/2018

Boston Scientific Corp Minneapolis, MN

Managed website designs, revenue models, process flows, sales, operations support and customer engagement strategies. Drove team and company profits by developing and strengthening relationships with industry partners and potential clients. Organized promotional events and interacted with community to increase sales volume.

Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers. Sold products by developing relationships with network of Cardiology professionals.

Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Built relationships with customers and community to establish long-term business growth.

Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction. REGIONAL SALES DIRECTOR 01/2000 to 01/2004

Novoste Corporation Atlanta, GA

Coordinated full sales operations within assigned region. Managed sales team of 50 employees.

Created sales plans and territory quotas.

Researched customer needs, market trends and competitor activities. Forecasted annual, quarterly and monthly sales goals. Prepared and reviewed annual budgets.

REGIONAL SALES MANAGER 01/1990 to 01/2000

Boston Scientific Corp Minneapolis, MN

Assessed each location's individual and team performance, analyzing data trends to determine best methods to improve sales results. Delivered consistent and relevant feedback to sales personnel to improve telephone and selling skills.

Contacted key accounts regularly and achieved high satisfaction scores by routinely re-assessing needs and resolving conflicts. Provided support and management to sales team of 19, driving productivity and positive work environment.

SALES REPRESENTATIVE 09/1983 to 01/1990

Pfizer, Genentech San Francisco, CA

Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings. Set up appointments with potential and current customers to discuss new products and services.

Took the last place territory and moved it to the top 3 (52 sales territories) and was promoted to Hospital Rep in Chicago.

EDUCATION Bachelor of Science Business Administration And Management 1983 Central Michigan University, Mount Pleasant, MI

Associate of Science Business Administration And Management 1978 Davenport University, Grand Rapids, MI

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