Wells Fargo Des Moines

BRADLEY OWEN

West Des Moines, IA ***** 515-***-**** *************@*****.***

Management professional with knack for strategic planning and operational excellence bringing wealth of experience in team leadership and optimizing processes. Experienced with helping others to achieve success while achieving business goals and positive results . Utilizes resource management to drive efficiency and performance. Track record of fostering collaborative environments and ensuring adaptability to evolving needs. I was able to successfully operate as a manager leading team members to success which drove team success. I also successfully performed in numerous individual contributor roles by completing tasks and job functions with accuracy and efficiency.

• Staff Management • Strategic Planning

• Negotiation • Operations Management

• Staff Training and Development • Project Management

• Presentations • Team motivation

• Compliance understanding • Employee Performance Evaluations

• Retail Operations • Customer Service

• Team Development

Escalations Associate Manager, 02/2017 - 04/2024

Wells Fargo & Company – West Des Moines, IA

Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.

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• Remedied issues and conflicts among workers using negotiation and active listening. Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.

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PROFESSIONAL SUMMARY

ACCOMPLISHMENTS

SKILLS

WORK HISTORY

• Established strong relationships with key stakeholders, fostering collaboration and mutual support. Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.

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• Enhanced team productivity by implementing efficient project management strategies. Oversaw training and onboarding process for newly hired employees within Executive Management Office.

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Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.

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• Supervised day-to-day operations to meet performance, quality and service expectations. Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

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Established performance goals for employees and provided feedback on methods for reaching those milestones.

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Mentored and supported 10 Executive Management Office department employees to create strong workplace culture.

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Collections Supervisor, 08/2012 - 02/2017

Wells Fargo & Company – West Des Moines, IA

• Enhanced collections efficiency by implementing and monitoring strategic collections plans.

• Streamlined department operations by optimizing workflows, policies, and procedures. Maintained high level of customer satisfaction through professional communication and dispute resolution tactics.

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• Established performance metrics to evaluate team success and identify areas for improvement. Special Handling Unit Team Lead, 07/2010 - 08/2012 Wells Fargo & Company – West Des Moines, IA

Trained new team members by relaying information on company procedures and serving as subject matter expert

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Promoted positive work environment by fostering teamwork, open communication, and employee recognition initiatives.

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Served as role model for team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.

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• Coached team members in techniques necessary to complete job tasks.

• Monitored daily workflows and distributed work to team accordingly Collections Specialist, 12/2006 - 07/2010

Wells Fargo & Company – West Des Moines, IA

• Worked in call center environment handling manual inbound and manually dialed outbound calls.

• Improved customer payment compliance through negotiating mutually agreeable repayment plans.

• Processed payments and applied to customer balances. Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.

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High School Diploma

Malone University - Canton, OH

Shane Smith- 515-***-****

Wells Fargo Escalations manager

Shane was my direct manager for seven years

Whitney Scheeler- 515-***-****

Wells Fargo

Whitney was a peer and co-worker at Wells Fargo who worked with me on many task and projects EDUCATION

REFERENCES

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