Human Resources Employee Relations

Maria Jordan

Phone: 773-***-****

Email: **************@*****.***

Address: *** ***** ***, *** **, Evanston, IL

LinkedIn: LinkedIn Profile

Professional Summary

Seasoned HR professional with over 10 years of experience in both private office and medical group settings. Adept at managing employee relations, training, recruitment, benefits administration, and compliance with employment laws. Proven track record in developing and implementing HR policies, mentoring teams, and resolving complex employee issues. Seeking to leverage expertise and experience as a Human Resources Generalist with the City Manager’s Office to enhance HR services and support organizational goals.

Education

Master’s Program in Human Resources

National Louis University, Expected 2021

Bachelor’s Degree in Health Care Management

National Louis University, Graduated February 2020

Associate Degree in Art

Oakton Community College, 2014-2017

Professional Experience

Supervisor

Endeavor Health, 2011 - Present

Lead HR functions including employee relations, training, recruitment, and performance management.

Developed and implemented HR policies and procedures in compliance with company standards and legal requirements.

Conducted needs assessments and created training programs to address identified gaps and improve employee performance.

Provided guidance and support on employee benefits, policy interpretations, and performance issues.

Managed team performance, coordinated onboarding processes, and ensured adherence to departmental goals.

Chiropractic Assistant

Office of Dr. Gerstein, Northbrook, IL, 2009 - 2010

Handled administrative tasks such as appointment scheduling, billing, and patient communications.

Managed health insurance inquiries and co-payments, demonstrating a strong understanding of insurance processes.

Assisted medical staff with physical therapy and X-ray diagnostic procedures, enhancing patient care and office efficiency.

Server

Giordano’s Pizza, Chicago, IL, 2006 - 2010

Provided exceptional customer service by managing orders, payments, and customer interactions.

Demonstrated strong multitasking and problem-solving abilities in a fast-paced environment.

Coordinated with kitchen staff to ensure timely and accurate food service.

Skills

Human Resources Management: Employee relations, recruitment, training, benefits administration, and performance evaluation.

Communication: Excellent verbal and written communication skills; adept at developing training materials and policy documents.

Analytical Abilities: Strong problem-solving skills with experience in data analysis and policy interpretation.

Technical Proficiency: Proficient in MS Office Suite (Word, Excel, PowerPoint), HRIS systems, and adaptable to new software platforms.

Regulatory Knowledge: In-depth understanding of federal and state employment laws, including FMLA and COBRA.

Certifications

[Include any HR-related certifications if applicable, such as PHR, SHRM-CP]

Professional Affiliations

[Include any relevant professional memberships or organizations]

References

Available upon request.

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