Customer Service Support

ANGIE FRAZIER

*** ******* ******, ***** **** Springs, FL, 32043

Mobile: 904-***-****

Email: ******@*****.***

PROFESSIONAL SUMMARY

Dedicated, driven, team player with extensive experience in managing and maintaining loan portfolios. Proficient in loan processing, payment application, and customer support. Demonstrates strong analytical and problem-solving skills, with a keen attention to detail. Committed to ensuring exceptional customer service and maintaining regulatory compliance. EDUCATION

Parkland Community College; Champaign, IL

- Business Administration

Grenada High School; Grenada, MS

-High School Diploma

PROFICIENCIES

Microsoft Access, Excel, PowerPoint, Word, Outlook, Meridian Link, Atlas, Client Workstation, Laserfische, WAC/OKTA, PASS, CRM

WORK EXPERIENCE

VyStar Credit Union

Jacksonville, FL: October 2017- present

Member Service Representative II

Interact with members across the country to troubleshoot issues thus serving as a liaison between the member and the credit union.

Responsibilities include:

• Handle inbound customer calls in a courteous, timely, and professional manner - including email and live chat.

• Listen to customers, understand their needs, and resolve customer issues.

• Escalate customer issues to the appropriate staff and managerial for resolution as needed.

• Ensure first call resolution through problems solving and effective call handling.

• Comply with and stay abreast of all policies and procedures, federal and state laws applicable to the job.

• Oversee applications upon intake, reviewing documentation, and confirming verification of information. Lender Processing Service

Jacksonville, FL: October 2006- October 2017

Sales Reporting Specialist/ Team Lead

Analyze and interpret data to provide insights that support business decisions. Responsibilities include:

• Research and resolve reporting discrepancies between the client and government investors to reduce losses.

• Maintain daily tracking database for client discrepancies.

• Follow strict government guidelines regarding sales reporting. Communicated with the attorneys regarding foreclosure sales results.

• Perform a variety of clerical tasks (including data entry, pulling credit reports, and updating files).

• Process approval decisions and set up the initial record of the new loan in the system.

• Handle administrative duties for existing loans, including processing payments and initiating any necessary procedures for delinquent accounts.

Contact this candidate