Data Entry Customer Success
Resume:
CAMILLE COAKLEY
***** ******* *****, *******, ** 32837
*******@*******.***
Q U A L I F I C A T I O N S
Customer Focus Data Accuracy
Process Development KPI Prep & Monitoring
Problem Resolution Integrity/Trust
Technical Systems Knowledge
Billing Process Management
Goal Oriented
Team Player
SAP MS Outlook
Siebel
Salesforce
BlueView
Business Warehouse
Power Point
DQS Visio
MS Word
MS Excel
ZOHO/ATMS Portal
Order Management Systems (OMS)
Portfolio Plus
QlikView
Winshuttle (Runner)
P R O F E S S I O N A L S U M M A R Y
UDT April- September 2024 Customer Success Representative (Contractor) - Orlando, FL
• Answered calls from clients
• Entered orders in system and followed up with logistics until merchandise arrives at client’s location
• Answered and resolved any issues the client brought to my attention
• Tracked orders and provided tracking information to the clients
• Data entry into Excel and data manipulation in Excel was a daily part of my duties
CHEP 2019 - 2024 Analyst, Pricing & Invoicing – Orlando, FL
The types of data that I’ve worked within SAP and Salesforce are account names, addresses, phone numbers, email addresses, contact information, pricing, payment terms, invoice delivery information, transactional/inventory amounts, billing cycle, escrow balances, and shipping conditions.
Daily SAP functions included: Created and Modified accounts, pricing, invoicing delivery outputs, partner functions, and invoice verification. Also, I ran and exported reports within SAP so I can merge with other data from other systems like Salesforce and Business Warehouse to create a master report.
Worked in Salesforce and SAP which they interface with each other.
Analyzed Pricing and Invoicing processes for accuracy in a timely manner
Collaborated with internal business partners to streamline processes for controls and compliance
Implemented process automation for accurate customer billing to ensure proper controls and measures are followed
Worked closely with IS to implement automation improvements and ensure regression testing efforts were successful
Created Outlook Rules for our team shared mailboxes to eliminate unnecessary emails sent to our inbox and to speed up time to work on requests that belongs to P&I.
Led cross functional training workshops for growth and development
Validated Pricing and Invoicing requests, Process Maps, Work Instructions, Test Scripts, and SOPs
Tested new applications and system updates in the Jira testing environment.
Created reports and pivot tables for Sales
Developed Pre and Post Billing Validation reports for pricing and invoices
Main trainer for the pricing and invoicing department on processes and systems
CHEP 2011-2019 Specialist, Pricing & Invoicing – Orlando, FL
Data Entry in Siebel and SAP
Tested new processes
Worked closely with other internal teams on process improvements
CHEP 2001-2011 Coordinator, Master Data – Orlando, FL
Processed CHEPMATCH data in DQS (Data Quality Systems)
Implemented a variety of account setups in Siebel and SAP
Tested new Siebel and SAP upgrades
Created Test Scripts in HP ALM (HPQC), Process Maps, Work Instructions, and SOPs CHEP 1999-2001 Data Entry, Plant Transaction Management – Orlando, FL
Processed a high volume of data entry requests
Interacted with the Sales team and Plant personnel
Organized important documentation
E D U C A T I O N
• University of Central Florida: Bachelor of Science, General Business Administration (1999)
• Valencia Community College: AA, General Business Administration (1997)
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