Business Development Partner
Resume:
John H. Melvin Jr.
Lawrence, MA 01841, US • 978-***-****
Senior IT Sales Executive
Technically minded Sales professional with demonstrated success devising/executing IT solutions, working closely with CTOs and Chanel Partners, advising on the best ways to grow and protect their business utilizing IT solutions, and developing lucrative Fortune 500 partnerships to help expand their digital journey.
As an trusted business partner, I am renowned for my prowess to help business’s fix business problems, consistently exceeding targets and identifying opportunities in established and emerging markets. Leveraging cutting-edge technologies, such as AI-driven analytics and LinkedIn Navigator, I have successfully connected with key decision-makers and helped solve business problems, ultimately driving business growth. My ability to leverage these tools effectively allows me to stay ahead of the competition and secure high-value deals for my clients.
My professional journey has included business development and a strong technical background. I have a proven track record of streamlining business-critical IT operations by conceptualizing and implementing scalable technical solutions. My end-to-end ownership of the sales cycle ensures that these solutions and services are effective, efficient, and sustainable. This holistic approach has enabled me to deliver exceptional results and consistently ensure long-term client satisfaction and exceptional customer service.
Areas of Expertise
•Enterprise IT Strategy & Development
•Microsoft Security-Zero Trust model
•UCaaS Design and Installation
•Cisco Meraki certified
•Hunting new logos
•IT Infrastructure
•Managed IT Services
•Endpoint Management
•Contact Center Solutions
•Channel development
•Verizon Wireless 5G, LTE
•Channel Development
•Security as a Service (SaaS)
•Team Leadership & Training
•Complex Problem Resolution
Career Experience
Sr. Account Executive, Technical Support International, Boston, US 2023 – September
My role revolves around empowering businesses to leverage technology for enhanced profitability and a competitive edge. It involves bridging the crucial gap between technology and business, where I combine my technical expertise with sales acumen to drive revenue growth for TSI. At the core of my responsibilities lies a deep understanding of potential client's needs and the effective alignment of our technical solutions to meet those needs. Here's an overview of my key responsibilities and activities:
Successfully managed a select portfolio of TSI client accounts, consistently achieving or surpassing sales targets and fostering lasting client relationships.
Blocked out a dedicated four-hour daily block to strategically target new customers, leveraging the latest LinkedIn Navigator tools and conducting cold calls to secure a minimum of one new appointment each day. This proactive approach significantly contributed to our business development efforts. Actively engaged in prospecting and lead generation, resulting in a remarkable 75% increase in new business opportunities.
Collaborated closely with the marketing team to strategize and execute targeted campaigns that generated 10% higher leads compared to the industry average.
Conducted regular sales meetings and presentations, effectively showcasing the benefits of our managed services to potential clients.
Utilized CRM software to meticulously track sales activities, manage customer data, and monitor key performance metrics.
Played a pivotal role in mentoring and collaborating with new business development representatives, fostering a unified and high-performing team.
Negotiated contracts directly with CEOs and CIOs, ensuring alignment with clients' strategic objectives and delivering tailored solutions to meet their unique needs.
In my role, I am committed to not only meeting but exceeding client expectations while driving the growth and success of TSI.
Sr. Account Executive, Blue Mantis, Portsmouth, NH US 2021 – 2023
Implement cutting-edge technology in close collaboration with companies to improve the performance and safety of critical business applications. Provide robust recommendations for enhancing and modernizing new business practices by examining the current operating environment. Support with administration and protection of all new applications and Asses, update and manage new and existing applications.
●YTD increased sales by 110% by understanding the clients’ issues and how to use technology to fix business problems.
●Worked with multiple internal teams and the potential clients to help solve business problems.
●Daily cadence of Calls, Emails, and LinkedIn messaging
●Daily operations of current clients to help navigate day-to-day projects and issues
●Design governance around IT
●Worked closely with potential customers to align our security practice to help idenify security issues
Global Account Executive, Cogent Communications, Boston, US 2020 – 2021
Identified untapped revenue streams in an assigned global sales territory focusing on IP Transit, Content Creators/ISVs, Carriers/Wholesalers, and Netcentric companies. Provide software-defined wide area network (SD-WAN), virtual private LAN service (VPLS), and Data Center Services.
●Successfully met and surpassed YTD target by 180% in 2020 while gaining a monthly average of 3 new customers.
●Helped Global companies peer with US Companies at multiple peering centers across the globe.
●Worked closely with executives to increase channel sales in New England.
Senior Cloud Solutions Account Executive, Vonage Business, Boston, US 2018 – 2020
I steered the full spectrum of operations associated with generating revenues and overseeing onboarding new clients inside Fortune 1000 companies in the Northeast. Working hand and hand with the channel team to educate new partners on the benefits of using Vonage. Helped companies become more efficient by designing a Unified Communication as a service and Contact Center as a service to offer superior customer experience.
●Surpassed $2M quota by 110% in 2019 and attained 5 new customers on average per month.
●completed Vonage's extensive $12K training course on customer-centric selling methodology.
●Successfully added 30 new Channel partners a quarter.
Senior Account Executive, Windstream Technology, Boston, US 2017 – 2018
Proactively identified, built, and maintained relationships with C-level executives at Fortune 100 businesses with a regional emphasis on the Northeast. Leveraged professional expertise in the design and implementation of software-defined wide area network (SD-WAN), wide area network (WAN), multiprotocol label switching (MPLS), and Hosted Voice.
●Maintained complete oversight of the top 20 revenue producers.
●Worked closely with the SLED team responding to RFP’s developing new business
●Hunted for new business utilizing ZoomInfo, Navigator, and Outreach, adding ten new customers a quarter.
●Successfully launched SD-WAN service while coordinating service delivery and project management.
Senior Global Account Director, CenturyLink Business/Level 3 Communications, Waltham, MA 2012 – 2017
Delivered optimum services with CenturyLink, emphasizing all net-new acquisitions among Fortune 100 companies in the Northeast. Managed several multi-million projects and provided training for new staff members. Led and directed teams as Team Lead and Interim Sales Team Coach.
●Accomplished more than 110% of a $3.2M annual target.
●Completed CenturyLink's $35K Executive Conversation training course.
●Increased revenue by 130% annually and exceeded $200K in 90-day forecasted revenue.
●Achieved $355K monthly recurring revenue by effectively managing/expanding 20 global enterprise clients.
●Successfully acquired multiple companies, including Bain Capital, New Balance, Aspire Lifestyles, Samsonite, AMAG, eClinical, Harvard Pilgrim, Signature Health, Umass Memorial Medical, Harvard Medical, Holy Cross, and EMC.
Additional Experience
Sr. Business Consultant, TPx Communications, Boston, Massachusetts, US, 2021
Sr. Account Executive, Axispoint Technology Group, Boston, Massachusetts, US, 2020
Education
Computer Science Ongoing
University of Massachusetts Lowell, Lowell, MA
Licenses & Certifications
Fortinet Network Security Expert Level 1: Certified Associate, Fortinet, 2022
Configuring and Operating a Hybrid Cloud with Microsoft Azure, Microsoft 365,
Customer Centric Selling, Customer Centric Selling, October 2019
Microsoft Certified Systems Administrator (MCSA), Microsoft, March 2010
Technical Proficiencies
Security as a Service (SaaS) CPaaS CCaaS Microsoft 365 SD-WAN Design and Installation Analytics BCDR DELL and Veeam Private and Public Cloud Services (AWS, Azure, Cisco, IBM) Zero Trust SaaS Options Articwolf Acronis
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