Customer Service Sales Manager

DUSTIN CLEVINGER

Jacksonville Beach, Florida 904-***-**** ********@*****.***

Summary

Focused and driven sales management professional offering over fifteen years of experience in relationship building, account retention and profit channel growth. Self-motivated leader with expertise in expanding network connections, introducing products and educating clients. Skilled in implementing pricing strategies, developing territories and revealing customer needs to deliver solutions.

08/2022 to 04/2023

Jacksonville, FL

04/2020 to 08/2022

Jacksonville, FL

09/2019 to 03/2020

Carlsbad, CA

07/2013 to 08/2019

Jacksonville, FL

06/2010 to 07/2013

Jacksonville, FL

10/2004 to 08/2010

Jacksonville, FL

Experience

Independent Contractor

Self-employeed

Delivered packages to customers in a timely and efficient manner. Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition. Maintained accurate logs of vehicle inspections and repair status. Checked loads to ensure that cargo was secure and distributed evenly. Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Provided excellent customer service by responding promptly to customer inquiries and complaints. Operations Lead

4th Judicial Circuit Court

Leading a team to ensure operational processes and procedures are followed efficiently and effectively. Developing and implementing effective strategies to optimize operational performance. Creating reports on operational activities, performance metrics and customer feedback. Overseeing the implementation of new systems or technologies that increase efficiency or reduce costs. Driver Trainer

Amazon LLC

Instructed new drivers on the proper use of motor vehicles, including driving laws and regulations. Developed and implemented driver training programs to meet company standards. Conducted classroom and hands-on training sessions for employees in vehicle operation techniques. Assessed new employee's driving skills and provided feedback to improve their performance. Provided individualized instruction to help drivers understand safety procedures and rules of the road. Territory Sales Manager

AutoZone

Expedited resolutions to correct customer problems and complaints. Educated customers on product features and use to provide optimal service. Audited location sales performance and data trends to improve underperforming areas. Commercial Sales Manager

AutoZone

Evaluated local market to change sales tactics and product descriptions. Rolled out new employee training program effective at building professional and personal growth. Analyzed competitor markets and reviewed trends.

Maintained effective customer communications and built strong customer relationships. Store Manager

AutoZone

Managed store appearance, including merchandising and displays, signage, decorations and cleaning. Provided excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.

Minimized financial discrepancies by accurately controlling monthly operations budget. Delegated work to employees based on shift requirements, individual strengths and unique training. Coached and empowered employees by creating and sharing motivational vision plans. Oversaw inventory tracking, management and physical inventory counts. Strengthened work flow productivity by hiring, managing and developing top talent. Addressed customer inquiries and resolved complaints. Enforced adherence to policies, standards and security protocols. Secured store perimeter and enforced procedures to minimize losses and protect store assets. Skills

Market and competitive analysis

Consultative and relationship selling

Business growth and retention

Territory and account management

Performance management

New account development

Value-added selling

Price structuring

CRM software

Customer service

Profit and loss analysis

Product demonstration

Staff development

Sales presentations

Upsell opportunities

Acquiring new customers

Account management

Excellent communication skills

Accomplishments

Awarded “Top Sales 3 Manager Of the year”in my region in years 2006, 2008, 2009, and 2011. Shrinkbuster of the year award in 2011.

Pit Hyde award winner in 2011.

Received eight “exceeds expectations” ratings on performance reviews throughout tenure at Autozone.

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