Business Analyst Product Owner

Humna Raza *******@*****.*** • 917-***-****•LinkedIn

Senior Business Analyst/Product Owner Dallas-Fort Worth Metroplex Area, TX

Public Trust Clearance

Accomplished Agile Business Analyst/Product Owner with a decade of experience delivering world class healthcare products and solutions. Dynamic leader specializing in digital transformation, steering comprehensive product and data initiatives from concept to execution. Known for optimizing performance and amplifying customer loyalty through strategic collaborations. Skilled in creating custom (Agile/Waterfall) strategies for excellent project documentation. Expert in catalyzing high-performing, cross-functional teams to new heights of innovation and operational excellence. Technically proficient in Tableau, Power BI, ServiceNow, Jira/Confluence, Azure DevOps, SQL, MS Visio, Lucidcharts, Miro, Google Suite, and Microsoft Office Suite.

Areas of Expertise

Business Analysis

Healthcare/Government Domain

Agile & Scrum Methodologies

Transformational Leadership

Technical Coordination

Product Management

Stakeholder Relations

Product Lifecycle Management

Automation and Reporting

Digital Transformation

Process Optimization

Software Development Life Cycle

Professional Experience

Lantana Consulting Group Inc, VT 3/2023-Present

Senior Business Analyst/Product Owner

As a Senior Business Analyst/Product Owner, I served as an integral member of the Product Management Office developing the National Healthcare Safety Network Link (NHSNLink) App. In this critical role, I partnered closely with our technology partners and infrastructure teams, to not just deliver business value to our customer, but also to drive modernization efforts across the application stack to a cloud-based solution.

Cloud Migration: Supported the technical migration from a legacy system to cloud-based solutions, working in close collaboration with the development and DevOps teams to ensure a seamless transition and modernization of the IT infrastructure of NHSNLink App.

Requirements Gathering/Documentation: Collaborated with NHSN stakeholders to ensure the Systems Requirements Specification (SRS) document was updated with efforts such as real time Provider directory data and EHR integration requirements.

Project/Product Management: Employing tools like Microsoft Project and Excel, collaborated with the Project manager to create roadmap, while prioritizing the backlog to ensure it aligns with the current priorities and timeline of the project. Ensured that all Jira tickets were tied to an Epic and Stakeholder requirement for each fix version and milestone for our Cloud migration.

Agile Methodology: Managed the Agile NHSNLink digital transformation by facilitating and actively participating in Scrum ceremonies, including daily stand-ups, backlog grooming, sprint reviews, planning, and retrospective employing tools like Microsoft Teams, Jira and Confluence.

Collaboration: Partnered with the UI design firm, Spyglass to develop a user interface that closely aligns with the NHSN App used by internal NHSN users, enhancing user experience and functionality.

Quality Assurance: Actively participated in User Acceptance Testing (UAT) on the test environment of the NHSNLink App, ensuring user experience and validation of application’s functionality.

Louisiana Department of Health, EY (formerly Cambria Solutions) 10/2021 – 2/2023

PPMO Senior Business Analyst

As a Senior Business Analyst in the Portfolio and Project Management Office of Louisiana Medicaid, I served as a Senior consultant for two workstreams, the Provider Enrollment Portal Enhancement and Electronic Visit Verification. My leadership geared in gathering business requirements to ensure enhancements to Louisiana Medicaid Provider Portal and Electronic Visit Verification, while being regulatory and compliant with CMS guidelines.

Product Enhancement: Collaborated with Stakeholders to lead the “Big Rock” initiative of process improvement to our Provider Enrollment Portal. Enhanced and owned the enrollment experience within a dynamic and rapidly evolving landscape by introducing rapid enhancements needed for1Providers to ensure they can meet Medicaid deadlines for their claims and encounters.

Stakeholder Collaboration & Approval: Held meetings twice a week with Louisiana Department of Health, State and Federal Stakeholders to elicit requirements and seek approvals for Provider Enrollment enhancements, employing tools like Microsoft Excel templates and SharePoint. Refined Business Requirement Document (BRD) and presented for approvals.

Technology Alignment: Collaborated with internal and cross functional teams to ensure IT understood requirements of the Portal enhancements and uphold user’s ease of access, security, are user friendly and feasible.

Quality Assurance: Supported and managed User Acceptance Testing and regression testing activities on the test environment of the Provider Portal, contributing to enhanced user experience.

RTM Maintenance: Directed the creation and management of a Requirement Traceability Matrix for our Electronic Visit Verification workstream based on the analysis of Request for Proposal (RFP) documents and amendments, ensuring all project requirements were fully addressed and traceable throughout the project lifecycle.

Provider outreach: Initiated the Provider outreach program by employing social media, such as Facebook, Instagram, email, text messages, as means of communication with them for constant reminders of enrollment deadlines.

Demos/ Change Requests: Participated in meetings with developers and client to ensure portal enhancement demos went smoothly and document any changes that the client needs/wants, to bring back to our architecture team for further discussion.

Affinity Health Partners, NY 4/2018 – 10/2021

Senior Business Analyst

Supported two workstreams, as a Senior Business Analyst for the Product Management Office in the Provider Portfolio. Starting from inception of Electronic Health Record (EHR) Implementation called Affinity EHR System, while supporting the Telehealth Integration initiative in enhancing healthcare services. My support geared towards conducting working sessions with Stakeholders and cross functional teams to address healthcare provider’s concerns and feedback to ensure the new systems met the needs of all types of users.

Project Management: Employed tools like MS Project and Excel to establish comprehensive project plans and timelines, to monitor progress of data migration of EHR to the new system while ensuring data integrity and security.

Requirement Documentation/Approvals: Worked with Stakeholders and IT team to accurately gather project requirements and maintain Requirement Traceability Matrix (RTM), focusing on assuring to provide remote healthcare services for patient and EHR data migration.

Quality Assurance: Supported User Acceptance Testing and regression testing activities on test environments, contributing to enhanced user experience for Providers to offer digital medical care/consultation and provide accuracy of real time patient data.

System Support: Ensure that all changes made to the new systems were implemented into the training manuals for all physicians, pharmacists, nurses and staff members.

Security: Worked with Security SMEs to strengthen cybersecurity to ensure PHI/PII is protected and complies with healthcare regulations. Made sure security aspects were put into place in the new EHR system (i.e. Two step authorization for all users).

Healthfirst, NY 2/2015 – 3/2018

Business Analyst

As a Business Analyst under the Customer Engagement department, I collaborated with stakeholders and cross functional teams to ensure Healthfirst’s Health Maintenance Organization (HMO) and Preferred Provider Organization (PPO) 2016, 2017 and 2018 plan members receive important updates, such as coverage details, coordination of benefits (COB), summary of benefits (SOB), renewals and evidence of coverage (EOC), while adhering to Center of Medicaid and Medicare Services (CMS).

Requirement Documentation/Gathering: Collaborated with stakeholders, IT teams, member feedback, to gather and document requirements in the Business Requirement Document (BRD), to be able to refine communication strategies with Healthfirst members and address any issues.

Stakeholder Approval: Worked with stakeholders and compliance teams to receive approvals for all communications, prior to sending to Healthfirst members.

Collaboration: Supported weekly meetings with cross functional teams, including IT, market, compliance, mail center and customer service to ensure coordination and timely delivery of Healthfirst member updates.

Regulatory and Compliance: Promptly address and resolve the dynamic CMS regulatory and compliance issues with coverage details, coordination of benefits (COB), summary of benefits (SOB), renewals, and evidence of coverage (EOC) ahead of 2016, 2017 and 2018 of Healthfirst member communications.

Metrics and Reporting: Develop metrics to measure the effectiveness of communications and report on key performance indicators (KPIs) to stakeholders by comparing it to previous years.

Education

Masters in TESOL (Teaching English as Second Language) CUNY Hunter, New York, NY

Bachelor of Arts in History State University of Stony Brook, NY

Licenses & Certifications

CSPO (Certified Scrum Product Owner)

Teaching English as Second Language (K-12)

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