Fort Wayne Outside Sales

LISA BORDEN 260-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Professional & dedicated individual with over 15 years of Inside/Outside sales experience, over 20 years of experience as a Customer Service Manager & over 18 years of office experience. Strong organizational skill set, persistent, very detail oriented, excellent written & verbal communication skills. & consistently maintain a positive attitude. SKILLS, QUALIFICATIONS, & ACHIEVEMENTS

People Management

Competitive Analysis

Proficient in Microsoft Excel, Power Point, Word, Outlook, Visitrak, Lotus Notes, Avaya phone systems, CLASS, Ad Booker, EZAdsPro, MITC, Trello, HubSpot, SalesForce, Transport Pro, 8x8, OPT Exceeded company goal of 25% annual growth for OmniSource Exceeded sales goals for 4 consecutive months of personal set goal of $6,0000 per month at Reliable Cleaning Increased need for new hires at Reliable Cleaning by exceeding goal of 450 annual janitorial hours Increased revenue by 165% on 2 major accounts while employed at Circle Logistics EDUCATION: PFW, Fort Wayne, IN

Completed 119 credit hours towards Bachelor of Business Management at Purdue Fort Wayne (Doermer School of Business

(AACSB Accredited) Expected May 2026

WORK HISTORY

SET Environmental: Fort Wayne, IN Operations Manager April 2023 – Current

• Provides oversight to managers & supervises collections of samples & profiles for proper waste disposal

• Solely responsible for scheduling, dispatching, & assigning projects & waste disposal

• Identifies & resolves conflicts pertaining to customers, waste management &/or staff

• Prepares & submits analytical profiles for waste disposal Circle Logistics: Fort Wayne, IN Account Manager Jan 2021 – Jan 2023

• Generated & identified latest sales opportunities through research, analysis, & discovery

• Analyzed customers’ needs & offered personalized solutions

• Matched customer demand with quotes for their freight-related inquiries

• Built strategies that resulted in increased sales & strong partnerships

• Solved complex problems & became main contact for all accounts communications

• Prepared sales presentations, contracts, & proposals North American Senior Benefits: IN Agent March 2020-Jan 2021 Arrow Pest Control: Fort Wayne, IN Outside Sales Manager Jan – March 2020 Ciocca Cleaning & Restoration: Fort Wayne, IN Operations Manager June – August 2019

• Ensured proper training of new associates & regularly informed of expectations

• Effectively Organized, maintained, scheduled, & communicated all customer expectations/guidelines with assoc.

• Led & managed over 30 team members across territory of 65 customer locations

• Provided exceptional service to existing & potential customers through follow up & business diagnosis The Journal Gazette: Fort Wayne, IN Account Executive Sept. 2018 – May 2019 OmniSource: Fort Wayne, IN Sales & Marketing Manager Nov. 2017 – Aug 2018

• Determined annual & gross profit-plans

• Participated in educational opportunities to enhance job knowledge

• Developed pricing strategies for products & services Reliable Cleaning: Fort Wayne, IN Sales Professional July 2016 – Oct. 2017

• Contacted cold & warm prospective customers through proven sales techniques provided by Sandler Training

• Doubled expected sales goals for 8 consecutive months

• Maintained average closing rate of 67%

T&T Plumbing and Heating: Laotto, IN Receptionist June 2015 – July 2016 Sears Holdings: Fort Wayne, IN Inside Sales Associate Sept-March 2015 Concentra Medical Center: Lombard, IL Referral Coordinator April-Dec 2013

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