Customer Service Support

Mujeeb Rahmani

614-***-**** ****************@*****.*** Columbus, Ohio

Summary

Hardworking and knowledgeable Internet repair customer service rep well-versed in using scripts and personal expertise to address diverse customer concerns. Self-motivated and independent in sourcing and implementing solutions. Good conflict mediation and multitasking abilities. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Accomplished Telecommunications professional skilled in coordinating systems upgrades, software and hardware installations and process improvements. Demonstrated success in collaborating with cross-functional teams to drive project completion. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Experience

Spectrum Columbus, OH

Internet Repair Representative 03/2023 - Present Supported end-users with network and device troubleshooting and diagnosis. Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.

Entered commands and observed system functioning to verify correct operations and detect errors. Received and prioritized support requests to maximize resource utilization. Answered user inquiries to resolve computer software or hardware operation problems. Maintained positive working relationship with fellow staff and management.

Installed and performed minor repairs to hardware, software or peripheral equipment. Evaluated software or hardware to recommend improvements or upgrades. Communicated with end-user to address device problems and implement technical or procedural solutions. Worked overtime to respond to emergencies and fix unsafe conditions. Troubleshot electrical and mechanical defects for residential, commercial and industrial sites. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Understood and followed oral and written directions. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products Tansky Sawmill Toyota Dublin, OH

Sales Associate 03/2022 - 11/2022

Followed up with customers to build long-term relationships and successful referrals. Explained differences between models to clients, comparing and discussing capabilities and features. Greeted customers at arrival to build positive relationships and discuss vehicles. Operated cash register or POS system to receive payment by cash, check and credit card. Accepted cash and credit card payments, issued receipts and provided change. Answered customer questions and provided store information. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Addressed inquiries, resolved customer issues and managed customer relations. Followed policies and procedures to meet or exceed established performance requirements. Consulted with customers regarding needs and addressed concerns.

Kroger Dublin, OH

Customer Service Representative 01/2020 - 03/2020 Entored new employees on procedures and policies to maximize team performance. Improved customer service wait times to mitigate complaints.

Made outbound calls to obtain account information. Used proven techniques to de-escalate angry customers during telephone interactions. Fielded customer complaints and queries, fast-tracking for problem resolution.

KFC Dublin, OH

Manager Assistant 02/2019 - 11/2019

Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Remained calm and professional in stressful circumstances and effectively diffused tense situations. Answered inbound calls, chats and emails to facilitate customer service. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Licenses/Certification: CompTIA A+

Skills

Computer skills, Customer service, Sales, Communication skills, Computer literacy, Cashiering, Microsoft excel, Basic math, Microsoft office, Writing skills, Cash handling, Front desk, Typing, Time management, Automotive diagnostics, Windows, Leadership, Recruiting, Microsoft word

Education

Columbus state community college OHIO

Computer Science 12/2024

I spend my days delving into a wide range of computer science courses, from the fundamentals of programming and data structures to more advanced topics like artificial intelligence and cybersecurity. Languages

English, Hindi, Pashto, Pushto

Awards

Employee of the month at - Tansky Sawmill Toyota

Bronze Award fast Tech and Internet solving support

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